Job description

As we continue expanding globally, we are looking for an experienced Operations Manager to oversee daily business operations, coordinate cross-functional teams, and ensure the successful execution of the company's strategic initiatives.

The Operations Manager will work closely with the CEO and serve as the operational backbone of the organization, ensuring seamless collaboration across departments while driving efficiency, accountability, and sustainable growth.

Position Summary

The Operations Manager is responsible for managing the day-to-day operations, ensuring that all departments work together efficiently to achieve company objectives. This role requires exceptional leadership, organizational, and communication skills, with the ability to manage multiple priorities in a dynamic remote environment.

Key Responsibilities

Strategic Operations

• Work directly with the CEO to execute strategic priorities and business objectives.
• Translate company strategy into actionable operational plans.
• Monitor the execution of strategic initiatives across all departments.
• Support organizational growth and continuous improvement initiatives.

Cross-Functional Team Coordination

Coordinate and oversee collaboration among all business functions, including:

• Training & Learning Programs
• Media Production
• Content Development
• Marketing & Social Media
• Artificial Intelligence Projects
• Information Technology (IT)
• Business Development
• Sales & Partnerships
• Customer Success
• Administration & Operations

Ensure every department is aligned with company goals, timelines, and quality standards.

Project & Operations Management

• Develop operational roadmaps and implementation plans.
• Prioritize projects based on business objectives.
• Track project milestones, deliverables, and deadlines.
• Identify operational risks and implement mitigation strategies.
• Resolve cross-departmental challenges efficiently.
• Ensure projects are completed on time and within scope.

Performance Management

• Define and monitor operational KPIs.
• Prepare weekly and monthly executive reports.
• Monitor departmental performance and productivity.
• Analyze operational data and recommend improvements.
• Drive a culture of accountability and continuous improvement.

Process Improvement

• Design and optimize operational workflows.
• Standardize internal procedures and documentation.
• Improve communication channels between departments.
• Implement best practices for remote team collaboration.
• Ensure operational efficiency through automation and digital tools.

Team Leadership

• Lead cross-functional meetings.
• Follow up on action items and deliverables.
• Support department managers in achieving operational goals.
• Foster collaboration, innovation, and a positive team culture.
• Assist in onboarding new team members and operational integration.

Technology & Systems

• Oversee the effective use of project management and collaboration tools.
• Coordinate with the IT team to improve operational systems.
• Ensure smooth integration between digital platforms and business processes.

External Relations

• Coordinate with external consultants, trainers, freelancers, technology partners, and service providers.
• Support the execution of partnerships and collaborative initiatives.

Skills

Education

• Bachelor's degree in Business Administration, Management, Operations, Project Management, Engineering, or a related field.
• MBA is preferred.

Experience

• Minimum 5 years of experience in Operations Management, Business Operations, Project Management, or PMO.
• Experience in startups, EdTech, Media, AI, Technology, or Digital Transformation is highly preferred.
• Proven experience managing cross-functional teams.
• Experience working in remote international organizations.

Technical Skills

• Strong understanding of business operations and process management.
• Experience with project management platforms such as ClickUp, Asana, Monday.com, Jira, or Trello.
• Proficiency in Microsoft Office and Google Workspace.
• Experience using AI productivity tools (ChatGPT, Gemini, Microsoft Copilot, Claude, Notion AI, etc.).
• Familiarity with CRM, LMS, and collaboration platforms is an advantage.

Leadership Competencies

• Exceptional organizational and planning skills.
• Strong leadership and people management abilities.
• Excellent problem-solving and decision-making skills.
• Ability to manage multiple priorities under pressure.
• Strong analytical mindset.
• Excellent stakeholder management skills.
• High attention to detail.
• Strong sense of ownership and accountability.
• Ability to work independently in a fully remote environment.

Language Requirements

• Excellent written and spoken English.
• Arabic is a strong advantage.