Job description

Job Title: Customer service representative

Location: Dubai, UAE

Employment Type: Full-Time

About Us

Biz Expert is a leading business setup and corporate services company in Dubai, helping entrepreneurs and businesses establish and grow their presence in the UAE. We specialize in company formation, visa services, commercial office solutions, trademark registration, and business support services.

We are looking for a motivated and results-driven Customer Service Representative to identify potential clients, qualify leads, and schedule meetings for our Business Development team.

Key Responsibilities

• Research and identify potential clients through LinkedIn, Google, business directories, social media, and other online platforms.
• Conduct outbound calls, emails, WhatsApp messages, and LinkedIn outreach to generate qualified business opportunities.
• Qualify prospects based on business requirements and interest level.
• Schedule meetings and appointments for the Business Development team.
• Build and maintain an accurate pipeline of prospects in the CRM system.
• Follow up consistently with prospects to nurture relationships.
• Maintain daily records of calls, emails, and lead status.
• Work closely with the sales team to achieve monthly revenue targets.
• Stay updated on UAE business setup trends and competitor activities.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• 1–3 years of experience in lead generation, telecalling, inside sales, telesales, customer service, or business development.
• Excellent verbal and written communication skills in English.
• Strong persuasion and relationship-building skills.
• Comfortable making 50–70 outbound calls and outreach activities daily.
• Proficiency in Microsoft Office, Google Workspace, and CRM software.
• Highly organized with strong follow-up skills.
• Ability to work independently and achieve monthly targets.

Preferred Experience

• Experience in business setup, corporate services, banking, insurance, real estate, B2B sales, or consultancy is an advantage.
• Familiarity with LinkedIn Sales Navigator, Apollo, ZoomInfo, or other lead generation tools is a plus.

Key Performance Indicators (KPIs)

• Generate 300+ new qualified leads every month.
• Book 25–30 qualified meetings per month.
• Maintain a minimum 90% CRM data accuracy.
• Achieve daily outreach targets through calls, emails, LinkedIn, and WhatsApp.
• Maintain timely follow-ups with all assigned prospects.

What We Offer

• Competitive salary.
• Attractive performance-based incentives.
• Career growth opportunities within a rapidly growing company.
• Professional training and skill development.
• Supportive and collaborative work environment.

Why Join Biz Expert?

At Biz Expert, you'll have the opportunity to work with entrepreneurs and businesses from around the world while contributing to a fast-growing company. If you're energetic, target-driven, and passionate about building relationships, we'd love to hear from you.

Skills

• Strong content creation and storytelling skills.
• Proficiency in video editing using CapCut, Adobe Premiere Pro, Final Cut Pro, or similar software.
• Experience designing graphics using Canva and Adobe Photoshop/Illustrator.
• Ability to shoot high-quality videos and photos using a smartphone or camera.
• Knowledge of Instagram, LinkedIn, Facebook, TikTok, and YouTube content strategies.
• Strong understanding of social media algorithms, trends, and viral content formats.
• Excellent copywriting skills for captions, hooks, and call-to-actions.
• Ability to research competitors, trending topics, and content ideas.
• Basic photography, lighting, framing, and audio recording knowledge.
• Experience scheduling content using Meta Business Suite or other social media management tools.
• Familiarity with AI tools such as ChatGPT, CapCut AI, Canva AI, or similar platforms for content creation.
• Ability to analyze social media insights and recommend improvements.
• Strong organizational and time management skills.
• Creative thinking with attention to detail.
• Ability to work in a fast-paced environment and handle multiple projects simultaneously.
• Good communication and collaboration skills.
• Self-motivated, proactive, and eager to learn.
• Fluency in English (spoken and written); Hindi is an advantage, and Arabic is a plus.
• A portfolio showcasing previous social media work, video edits, or content campaigns is preferred.