We are pleased to announce an opportunity for the role of “Contact Centre Agents” with our client in Dubai. Interested candidates are invited to send their CV to [Click to show email]. Job Title: Contact Centre Agents Employment Type: Temporary Contract Contract Duration: 3–4 Months (6 days per week) Deployment Timeline: Within 2 Weeks Location :-Ras Al Khaimah
**Functional Skills:** • Contact Centre / Customer Service experience• Banking or Financial Services exposure (preferred)• Digital and Mobile Banking support knowledge• Call handling and objection management skills• Customer issue resolution and troubleshooting• Basic understanding of banking products and services
**Behavioral Competencies:**• Strong communication skills (English; Arabic)• Customer-centric mindset• Ability to work under pressure during peak volumes• Problem-solving and analytical thinking• Adaptability and willingness to learn quickly• Professionalism and empathy in customer interactions
**Technical Skills:** • Systems and application navigation• CRM and telephony platform experience• Digital channel and mobile app support• Basic troubleshooting and process guidance
**Expected Benefits:** • Stabilize service levels during the Project Oxygen rollout period• Reduce customer wait times and abandonment rates• Improve first-contact resolution and customer satisfaction• Provide dedicated support for new application-related inquiries• Minimize operational risk associated with sudden volume surges• Protect customer experience while long-term staffing and digital adoption plans mature
Interested candidates should include the following details with their CV: 1. Expected salary2. Visa/Work Permit status3. Notice Period4. Current Location
Note :- Must have their own visa