Job description

JOB OBJECTIVE 

The main purpose of this position is to develop, coordinate and deliver training and refresher training to Facilities and Cleaning department. Oversee the delivery of the training programs for the Facilities team including housekeeping staff of Dubai Metro.

KEY RESPONSIBILITIES 

STRATEGIC 

• Identify current and future training needs for Facilities Department staff in line with operational and competency requirements.
• Develop the competency matrix for all job roles within the Facilities Department
• Design and implement the initial training and refresher training framework for Senior Soft Services Supervisors, Soft Services Supervisors, Housekeeping Staff, Office Assistants Assistant Accommodation Managers and other outsourced staff.
• Draft, review, and continuously improve training and refresher training materials based on operational trends, audit findings, performance gaps, and assessment in line with the Competency Management Procedure.
• Support the development of training practices to align with business growth and operational excellence objectives.
  • Effectively coordinating with the Learning and Development Department to ensure training programmes and materials align with operational needs and competency requirements. 

FINANCIAL

• Plan and coordinate training activities efficiently to avoid impact on daily operations and optimize resource utilization.
• Coordinate with Learning & Development Department to nominate in-house staff for new training program with no impact on daily operation.
• Coordinate with suppliers and manpower service providers to ensure cost‑effective training delivery.
• Support value for money training solutions while maintaining compliance with competency and certification requirements.

 Stakeholder / Customer 

• Closely coordinate with the Learning & Development Department for induction programs, safety procedures, supervisory training, and new training initiatives.
• Liaise with manpower service providers to review and verify submitted training calendars.
• Coordinate with chemical suppliers, large equipment suppliers, and other service providers to confirm training schedules and delivery.
• Arrange, lead, and manage meetings with trainers from manpower service providers and suppliers.

Operational 

• Prepare training materials, deliver training, and conduct assessments in line with the Competency Management Procedure.
• Deliver training to in‑house and outsourced staff, including new joiners, as per the approved training plan. And provide detailed feedback on learner progress and achievement in accordance with operational requirements to Head of Facilities
• Deliver refresher training to Soft Services Supervisors as per the frequency stated in the Refresher training plan with no impact on daily operation.
• Coordinate with chemical and large equipment suppliers to ensure that refresher training is delivered to Soft Services Supervisor and Housekeeping Staff as per the frequency stipulated in the annual plan
• Prepare and manage the training calendar for Soft Services Supervisors in coordination with internal departments and external suppliers.
• Monitor and evaluate training delivery by manpower service providers to ensure effectiveness and compliance for initial and refresher training
• Plan and coordinate large equipment training for Machine Operators/Team Leaders and manage ongoing competency requirements.
• Ensure deep cleaning staff and supervisors are competent to operate Aerial Work Platforms and maintain valid certification as per the regulatory authorities and schedule annual refresher training.
• Verify assessment and refresher training records and submit detailed reports to the Senior Soft Services Manager.
• Inspect Dubai Metro locations to assess staff competence and identify training needs and submit findings to the Head of Facilities.
• Analyse training needs for housekeeping staff and develop on‑the‑job training programs.
• Maintain and manage training databases, ensuring all records are properly filed and documentation is complete for audit purposes and future reference
• Prepare and provide all required training documentation to manpower service providers and suppliers and ensure accurate and up-to-date training records are consistently maintained
• Provide dashboard to Head of Facilities which will show the planned training program against actual on a monthly basis.
• Ensure that required training documentation is uploaded on Q-Pulse in a timely manner.
• Carry out additional duties as required to support the Facilities and Cleaning Department.

DIMENSIONS 

1. Dubai Metro Stations, Car Parks, Depots and Trains
2. Manpower Service Provider training areas
3. Staff are expected to demonstrate flexibility by working across three shift patterns and responding during emergencies, in line with operational requirements

KEY COMPETENCIES 

 Technical Competencies

1. Facilities Management knowledge within the hospitality or transport sector
2. Understanding of high-level cleaning, waste management, pest control and soft services
3. Knowledge and expertise in training and instructional methods
4. Creating and delivering training programmes and relevant materials and for Facilities staff
5. Conducting inspections and identifying training gaps
6. Ability to handle large cleaning equipment
7. Risk assessment skills
8. Proficiency in MS Office applications
9. Fluency in spoken and written English
10. Knowledge and expertise in training and instructional methods
11. Ability to utilize presentation tools, computer systems, and software applications
12. Strong planning, presentation, time management, and project management skills

Behavioural Competencies

EDUCATIONAL QUALIFCATIONS

Min.

Required

Desirable

Education

Ideally a degree holder or diploma in Facilities Management, Hospitality

Certified Trainer certification 

 NEBOSH/ISOH certification 

Experience

 A minimum of 3 to 5 years’ experience in  training within FM and Housekeeping sector.

Skills / Training

Working knowledge of housekeeping processes and associated activities

Ability to deliver training and documentation in clear spoken and written English.

Knowledge of HSE compliance requitements 

Project management certification