Job description

Bell Attendant 
(20257)

Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn. 

Job Summary

This The Bell Attendant is responsible for ensuring that all guest luggage, mail, deliveries, and faxes are handled with the utmost care, professionalism, and efficiency from the moment they arrive at the hotel until they are safely delivered to the guest’s room or intended destination. This includes assisting guests with loading and unloading luggage, escorting them to their rooms, and providing guidance on hotel facilities, amenities, and services. The role requires anticipating guest needs, responding promptly to requests, and always maintaining a courteous and friendly demeanor.

Key Responsibilities

• Assists guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.
• Delivers any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verify the guest’s name and room number.
• Maintains a high level of knowledge about Meydan Hotel facilities and services as well as Dubai and other Meydan properties to be equipped to answer guest enquiries and questions.
• Records all tasks in the applicable forms or Log books.
• Communicates with guest effectively, well responds in timely manner.
• Works in a team, i.e. caring about other team members and different nationalities.
• Ensures the quality of the bell service department.
• Welcomes guests and assist with baggage, packages, briefcases etc.
• Establishes a good rapport with the guests.
• Ensures the transfer of all baggage to guestrooms without delay.
• Stores Guest baggage securely & following hotel policies when requested
• Supervises the security of guests’ property during transfers and/or storage in the baggage area
• Keeps the luggage room clean and in order at all times and ensure luggage rooms are kept locked when not in use.
• Shows the guest around the bedroom, explaining the operation of any equipment. 
• Listens to the guests, strive to respond as quickly as possible to all requests made by guests.
• Ensures the transmission of all messages, documents, packages, mails and faxes to all guests and other departments whenever necessary in accordance with established standard and procedures
• Distributes newspaper to guest rooms and other areas as and whenever necessary
• Assists guests with transportation requests & taxis
• Ensures proper records are maintained for all guests’ deliveries.
• Handles guests’ requests/enquires in a professional and helpful manner.
• Maintains updated and relevant information to handle guests enquires.
• Maintains all quality standards and procedures from guest’s pre-arrival to guest’s arrival, to guest’s in-house stay to guest’s departure.
• Coordinates and ensures timely deliveries and collections of guests’ luggage.
• Maintains a high level of productivity and cost efficiency within the department.
• Supports and reviews the current procedures and practices to ensure a high level of customer and owner satisfaction.
• Reports any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager
• Constantly on your feet.
• Complies with the hotel’s health, safety and hygiene policy and maintaining high grooming standards,
• Reports for duty punctually always wearing the correct uniform and name badge.

Skills, Experience & Educational Requirements

• Completed Secondary School education
• 2 years in similar position in a five-star hotel.
• Basic computer knowledge.
• Strong orientation towards customer service
• Highly organized and proactive and able to meet deadlines in a fast-paced environment
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Customer focused
• Teamwork
• Interpersonal skills

• Language Skills: Excellent spoken and written English, with proficiency in additional languages considered an advantage.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.