Job description

Who We Are

At Oracle, we put people at the center of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients and providers to payers and populations, we help improve health, reduce costs, and enhance the healthcare experience.

Oracle Health provides secure, reliable healthcare solutions that connect clinical, operational, and financial data to improve care and support better decision-making around health and well-being.

As a global leader, Oracle is looking for a Support Engineer to join our Support organization. In this role, you will provide functional and technical expertise to Oracle Health clients, helping resolve complex issues, maintain critical applications, and deliver meaningful outcomes for both Oracle and our clients.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [اضغط هنا لمشاهدة البريد اﻹلكتروني] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

What You'll Do

As a Support Engineer, you will work in a collaborative team environment to support Oracle Cerner technologies. You will investigate, troubleshoot, and resolve client issues while helping ensure application stability and a high-quality client experience.

You will be responsible for:

• Providing functional and technical expertise to clients using Oracle Cerner solutions.
• Prioritizing, planning, and managing issue resolution independently and with cross-functional teams.
• Investigating front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.
• Troubleshooting workflows internally and externally to identify root causes and support resolution.
• Creating and maintaining documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.
• Supporting incident resolution and application maintenance to help deliver value for Oracle and its clients.
• Collaborating in a fast-paced support environment to address client needs and improve outcomes.

What You’ll Bring

• Bachelor’s degree in Information Technology, a related field, or equivalent relevant work experience.
• At least 6 years of experience in one or more of the following areas:
  • Healthcare information technology, or HCIT
  • HCIT support
  • Software implementation
  • Project or program management
  • Client relationship management
  • Other client-facing or HCIT solution work
• Experience working with Cerner Millennium Pharmacy and Point of Care products or related components.
• Willingness to participate in an on-call rotation as needed.
• Fluent English language skills.

Nice to Have

• Arabic language skills.
• Clinical background or experience working in a clinical healthcare setting.
• Experience working in Application Managed Services or SolutionWorks business units.

What We Offer

• Oracle offers a competitive salary and exciting benefits designed to support your career, well-being, and work-life balance. You can expect:
• Flexible working options to help you do your best work.
• Learning and development opportunities to advance your career.
• Core benefits that support your health and well-being.
• An inclusive culture that celebrates what makes you unique.

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Career Level - IC2