We are seeking an experienced Senior Application Support Specialist with strong expertise in supporting banking compliance applications, including AML Transaction Monitoring, Sanctions Screening, KYC, Customer Due Diligence (CDD), Embargo Screening, and Financial Crime Compliance systems. The ideal candidate will be responsible for ensuring the stability, availability, and performance of mission-critical compliance applications while providing production support, incident management, problem resolution, and continuous service improvements within a banking environment.
Key Responsibilities Provide production support for AML, Transaction Monitoring, Sanctions Screening, KYC, and Compliance applications. Monitor application performance, troubleshoot incidents, and perform root cause analysis. Support application changes, releases, upgrades, and patch management. Coordinate with business users, IT teams, and vendors to resolve production issues. Maintain application documentation and ensure compliance with audit, security, and regulatory requirements. Perform routine health checks and support disaster recovery activities.
Requirements Bachelor's degree in Computer Science, Information Technology, or a related field.8+ years of application support experience in the banking or financial services industry. Hands-on experience supporting AML Transaction Monitoring, Sanctions Screening, KYC, Embargo Screening, or similar compliance applications such as SIRON, Firco Soft, NICE Actimize, Oracle Mantas, or equivalent. Experience in Incident, Problem, Change, and Release Management within an ITIL environment. Strong analytical, troubleshooting, communication, and stakeholder management skills. Knowledge of banking compliance processes and financial crime systems.