Job description

SENIOR LEAD CONSULTANT – SERVICENOW (12-Month Contract)

Role Overview

We are seeking a highly experienced Senior Lead Consultant – ServiceNow to drive transformation and platform strategy initiatives within a large enterprise environment. The ideal candidate will bring deep ServiceNow expertise, strong consulting capabilities, and experience leading complex digital transformation programs.

Key Responsibilities

• Lead ServiceNow platform strategy, roadmap development, and transformation initiatives.
  
• Oversee implementation and optimization of ServiceNow modules including ITSM, ITOM, ITAM, HRSD, and SecOps.
  
• Collaborate with cross-functional teams to ensure alignment with enterprise architecture and business objectives.
  
• Drive integration efforts with SAP/ERP systems and other enterprise platforms.
  
• Provide strategic guidance on leveraging AI platforms within the ServiceNow ecosystem.
  
• Engage with senior stakeholders to support decision-making and program governance.
  
• Ensure delivery excellence across large-scale transformation programs.
  
• Required Experience & Skills
  
• 10–15+ years of experience in IT, operations, or consulting.
  
• Strong hands-on and strategic experience with ServiceNow.
  
• Proven track record in large-scale transformation programs.
  
• Experience working with Oil & Gas or major GCC/UAE enterprises (preferred).
  
• Familiarity with AI platforms, SAP/ERP integrations, and enterprise architecture.
  
• ServiceNow certifications such as CSA or CIS (highly preferred).
  
• SAFe certification is an added advantage.