Job description

Technical Expertise & Support

• Deliver in-depth product demonstrations, training sessions, and presentations on network cabling test tools, datacentre testing equipment, network infrastructure diagnostics.

  
  

• Provide both pre-sales and post-sales technical support: answer customer queries, assist with specification matching, help interpret test results, recommend actions and solutions.

  
  

• Assist in equipment setup, commissioning and calibration (where applicable) of network/datatcentre test and measurement tools.

  
  

• Monitor and evaluate technology-trends in network test equipment, datacentre infrastructure and cable/network testing methodologies, and provide feedback to internal teams.

  
  

• Collaborate with the sales team to identify customer requirements, tailor solutions, and contribute to the development of proposals and quotations.

  
  

• Conduct on-site visits, customer workshops, seminars and webinars to educate clients on best-practice network test methodologies, datacentre infrastructure integrity, and emerging technologies.

  
  

• Represent the company and its product portfolio at trade shows, technical exhibitions and industry events as a subject matter expert.

  
  

• Build and maintain relationships with distributors, channel partners and key customers; provide training and support for distributors to enhance their technical competency.

  
  

• Maintain accurate records of customer engagements, demonstrations, training sessions, and feedback.

  
  

• Provide regular status updates to management on technical sales pipeline, customer feedback, market developments and competitive intelligence.

  
  

• Work in coordination with product management, marketing and service teams to ensure seamless handover from sales to customer success / installation teams.
  

  
  

• Bachelor’s degree in IT, Computer Science, Electrical / Electronic Engineering or a closely related field.

  
  

• Minimum 2 years’ experience in network cable testing, datacentre infrastructure, network test tools, or related fields.

  
  

• Strong understanding of network cabling systems, datacentre environment, network test equipment. Familiarity with tools such as Fluke Networks or equivalent is a plus.

  
  

• Excellent communication and presentation skills — able to explain complex technical concepts clearly to non-technical audience.

  
  

• Willingness to travel regionally and internationally (customer visits, trade shows, etc).

  
  

• Self-motivated, results-oriented, with ability to work independently and collaborate cross-functionally.

  
  

• Proficiency in Microsoft Office, report writing, and customer documentation.