About the role

We are seeking an experienced and commercially driven holiday manager to lead and grow the leisure travel business in Ajman, UAE. This role is responsible for driving sales performance, managing holiday operations, and curating exceptional travel experiences for clients while ensuring profitability and customer satisfaction.

The successful candidate will oversee end-to-end holiday package management, develop strategic partnerships, and lead a team of travel consultants to deliver high-quality service and innovative travel solutions.

Location

Ajman, UAE

About the requirements

Sales & commercial management
Promote and sell holiday and travel products to achieve revenue targets and profitability
Analyse sales data and performance metrics to optimise strategies and offerings
Develop marketing strategies in collaboration with internal teams to drive customer acquisition

Team leadership
Lead and support a team of travel consultants, fostering a culture of excellence and innovation
Provide guidance, training, and ongoing support to enhance team performance

Product development & partnerships
Design and curate customised holiday packages tailored to client preferences and budgets
Develop and maintain partnerships with tourism boards, airlines, hotels, and vendors
Negotiate contracts to secure competitive rates and high-quality services

Operations & customer experience
Oversee end-to-end holiday planning, including itinerary creation and on-ground coordination
Ensure high standards of customer service, addressing client queries and concerns promptly
Monitor market trends and customer feedback to continuously improve offerings

Compliance & process management
Ensure adherence to travel regulations, safety standards, and company policies
Manage logistical aspects and ensure seamless execution of travel services

About you

Bachelor’s degree in tourism management, business administration, or a related field
Minimum 10 years of experience in travel management, sales, or a similar leadership role
Proven track record in managing complex travel itineraries and vendor relationships
Strong analytical, organisational, and problem-solving skills
Excellent interpersonal and communication abilities
Experience with MS Office and travel systems
Arabic language skills preferred
UAE driving licence is mandatory
Industry certifications (e.g. IATA) are an advantage

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About ManpowerGroup, parent company of Manpower, Experis and Talent Solutions

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are consistently recognized for our commitment to diversity, inclusion, equality, and ethical business practices, including being named one of the world's most ethical companies multiple times.