Job description

Find Your Shangri-La in Shangri-La

Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.

Shangri-La Dubai

About the Role

As a Guest Relations Executive – Outdoor Bar & Lounge, you will be the face of our guest experience, building meaningful connections and ensuring exceptional service throughout every visit. With a passion for hospitality and guest engagement, you will help create memorable experiences while maintaining the highest standards of service, professionalism, and guest satisfaction.

Key Responsibilities

• Interact and engage with guests, delivering personalized service and maintaining high service standards.
• Welcome, greet, and ensure guests are attended to promptly and professionally throughout their experience.
• Handle guest feedback and complaints effectively, resolving concerns in a courteous and professional manner.
• Build strong guest relationships through suggestive selling and by creating memorable experiences.
• Present guest bills when required and maintain accurate guest profiles and preferences within the system.
• Work closely with the F&B team to ensure seamless operations and exceptional guest satisfaction.

About You

• Thorough knowledge of Food & Beverage service techniques and guest engagement practices.
• Ability to work effectively in an outdoor bar and lounge environment.
• Passionate about interacting with guests and delivering exceptional hospitality experiences.
• Fluent in English, with strong communication and interpersonal skills.
• Previous experience in a luxury restaurant or 5-star hotel environment is preferred.
• A proactive, self-motivated team player who enjoys challenges and thrives in a dynamic environment.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional
• craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your
• contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where
• everyone can thrive.
• We are an equal opportunity employer.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.