Job description

Hotel Lobby Hostess - Atlantis the Palm 
(20287)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About the Role

As a Lobby Hostess, you will be the first point of contact for our guests, creating a warm and welcoming arrival experience. You will assist guests with directions, check-in and check-out guidance, and any immediate requests while ensuring smooth guest flow throughout the lobby. Working closely with the Front Office team, you will help manage guest movement, minimise waiting times, and maintain exceptional service standards. You will build meaningful guest relationships, anticipate individual needs, provide personalised recommendations, and contribute to an outstanding luxury hospitality experience.

About You

You have at least 2 years of experience in a guest-facing operational role within a 5-star hotel environment and take pride in maintaining a professional and well-groomed appearance. Passionate about hospitality, you are committed to delivering memorable guest experiences through exceptional service and attention to detail. You are articulate, energetic, and confident in your communication, with strong written and verbal skills. Proficiency in Microsoft Office and Opera is preferred, along with the ability to work independently, confident in handling guest complaints, and remain composed in a fast-paced environment. Fluency in a European language is beneficial. 

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.