Job description

Do you see yourself as the Director of Rooms for both InterContinental® & Crowne Plaza® Hotel Dubai Festival City?
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day:

• Oversee night audit function and validation of daily financial reports.

  
  

• Prepare and submit statistical, performance, and forecast analysis and reports as required.

  
  

• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.

  
  

• Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

  
  

• Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

  
  

• Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.

  
  

• Promote teamwork and quality service through daily communication and coordination with other departments.

  
  

• Recommend and/or initiate disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

  
  

• Ensure colleagues provide guests with prompt service, professional attention, and personal recognition.

  
  

• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest feedback and build relationships that drive continuous improvements in guest satisfaction.

  
  

• Conduct routine inspections of rooms, public areas, and housekeeping operations, taking immediate actions to correct any deficiencies.

  
  

• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.

  
  

• Communicate all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs to appropriate departments.

  
  

• Regularly audit/spot checks all financial transactions to ensure governmental regulations and data privacy requirements are met.

  
  

• Form part of the crisis management team.

  
  

• Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.

  
  

• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues. 

  
  

• Actively participate in key management issues such as capital projects, refurbishment, training, and guest service.

  
  

• Make detailed and reasonable cost control plans to maximize operating profit without compromising standards and guest experience.

  
  

• Analyse costs monthly and prepare action plans for cost per occupied room, payroll, and other expenses.

  
  

• Manage all direct reports professionally, encouraging good teamwork and operations.

  
  

• Make or approve appropriate annual/quarterly/monthly budgets, targets, and work plans for each direct report.

  
  

• Complete relevant tasks assigned by the Cluster Hotels Manager.

  
  

What we need from you:

• Three years of guest service or hotel experience, including at least two years in a mid-management role, or an equivalent combination of education and experience.

  
  

• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.

  
  

• Approachable - guests will need to come to you with concerns as well as compliments.

  
  

• Proficiency in Opera (PMS) and the Microsoft Office Suite is required. 

  
  

• Fluency in English - extra language skills would be great, but not essential.

  
  

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computers.

  
  

• Flexibility - night, weekend, and holiday shifts are all part of the job.

  
  

• You’ll have a university degree.
   

  
  

What you can expect from us:
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family.