Job description

Customer Service Agent

Company: YasReem Technologies

Employment Type: Full-time

Role Summary

YasReem Technologies is looking for a Customer Service Agent to support customers, resolve inquiries, and provide a professional experience across phone, email, chat, and other communication channels.

Key Responsibilities

• Respond to customer inquiries promptly and professionally.
• Resolve complaints and service-related issues.
• Provide accurate information about products and services.
• Record customer interactions and update cases in the system.
• Escalate complex or urgent cases to the relevant team.
• Follow up with customers until their issues are resolved.
• Meet customer satisfaction, response-time, and quality targets.
• Identify recurring issues and share feedback with management.

Requirements

• Previous customer service or call-centre experience is preferred.
• Strong English communication skills; Arabic is an advantage.
• Good problem-solving and interpersonal skills.
• Comfortable using computers, CRM systems, email, and chat tools.
• Able to remain calm and professional in challenging situations.
• Willingness to work flexible shifts, including weekends when required.

What We Offer

• Supportive and professional working environment.
• Training and development opportunities.
• Career growth within a technology-focused company.
• Competitive salary based on experience.

Skills

Desired skills:

• Customer service
• Verbal and written communication
• Active listening
• Problem-solving
• Complaint handling
• Conflict resolution
• Customer relationship management
• Call centre operations
• CRM software
• Email and live-chat support
• Data entry
• Multitasking
• Time management
• Attention to detail
• Teamwork
• English proficiency
• Arabic proficiency is an advantage