Job description

Business Analyst (Retail Banking & Cards) Role Overview

We are seeking a highly skilled Business Analyst to support strategic banking and digital transformation initiatives within a leading financial services environment.

This role is responsible for bridging the gap between business stakeholders and technology teams by translating business requirements into functional solutions that drive measurable outcomes. The successful candidate will possess strong domain expertise across Retail Banking, Customer Onboarding, Customer Lifecycle Management, and Cards, combined with excellent analytical, stakeholder management, and communication skills.

You will play a key role in driving business change, enhancing customer journeys, and supporting the successful delivery of technology and process improvement initiatives within a regulated banking environment.

• Collaborate with business stakeholders to gather, analyse, and document business requirements
• Translate business needs into detailed functional specifications, user stories, process flows, and business requirements documentation
• Work closely with Product Owners, Developers, QA teams, and project stakeholders to ensure successful solution delivery
• Support User Acceptance Testing (UAT) activities and coordinate business validation and sign-off
• Analyse and optimise existing banking processes, customer journeys, and operational workflows
• Act as the primary liaison between business and technology teams, ensuring effective communication and alignment
• Support initiatives across customer onboarding, KYC, digital banking, customer lifecycle management, and card-related products and services
• Identify opportunities for process improvement, automation, and operational efficiencies
• Ensure solutions comply with internal governance standards, business objectives, and regulatory requirements
• Facilitate workshops, requirement gathering sessions, and stakeholder meetings to support successful project outcomes

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related discipline
• Minimum 5 years of experience as a Business Analyst within the banking or financial services sector
• Strong understanding of:
  • Retail Banking
  • Customer Onboarding
  • Customer Lifecycle Management
  • Cards and Payments Domain
• Proven experience in requirement gathering, business process analysis, and solution documentation
• Strong stakeholder management and communication skills
• Hands-on experience with:
  • Jira
  • Confluence
  • Microsoft Excel
  • SQL
• Experience working within Agile and Waterfall delivery environments
• Excellent written and verbal communication skills in English
• Strong analytical, problem-solving, and documentation capabilities

• Previous experience working within UAE banking institutions or international corporate environments
• Knowledge of Open Banking, Banking APIs, FinTech integrations, and digital transformation initiatives
• Experience supporting customer journey transformation, onboarding, servicing, retention, and lifecycle optimisation programmes
• Familiarity with banking regulatory requirements and governance frameworks
• Professional certifications such as:
  • CBAP
  • CCBA
  • PMI-PBA
  • Certified Scrum Master (CSM)
  • Equivalent Business Analysis certifications

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realise tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognise that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organisations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives.

We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique.

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