Job description

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Role Overview:

We are seeking an experienced Operations Manager to lead our Maintenance activities. This role is responsible for overseeing day-to-day operations, ensuring regulatory compliance, improving efficiency through Continuous Improvement, and driving performance across maintenance programs. The ideal candidate combines strong leadership skills with deep operational knowledge in aerospace or aviation maintenance environments.

The role will be based on-site with the Collins team in the Abu Dhabi Airports Free Zone, UAE. Please note that recruitment for this position remains subject to final hiring approval. Candidates will be kept informed of their application status and provided with updates throughout the recruitment process.

Primary Responsibilities:

General

• Ensure that all maintenance is processed within customer agreed or contracted turnaround times, maintaining high quality standards and cost targets.
• Maintenance planning includes staffing, engineering, supply chain, procurement, stores and logistics and customer accounts.
• Ensuring adherence to all company objectives, policies, procedures and standards.
• Drive continuous improvement initiatives to enhance operational efficiency and reduce costs.
• Manage budgets, forecasts and resource planning.
• Monitor and manage KPI’s.
• Other special projects and assignments as needed.

Financial & Business

• Financial planning includes short- and long-term goals and objectives.
• Execution of the business plan.
• Collaborating with business development on bids and proposals.

People

• Lead actions to increase employee engagement and reduce employee attrition.
• Coaching and leading his/her team to be responsible for promoting actively an ethics-based business culture in his/her organization, ensuring that all associates are aware of and fully comply with Collins’ “Code of Ethics” and related policies.
• Support his/her employees’ development through performance/career management systems.

Quality/ Customer Oriented Results and Excellence (CORE)

• Leading and driving Continuous Improvement (CI) culture and initiatives.
• Reduce COPQ to yearly target and ensure compliance to all quality audits.
• Effectively respond to all CARs in timely fashion.
• Achieve CORE objectives.
• Deliver defect free products, zero QA escapes.
• Comply with all regulatory requirements.
• Participation in the CORE Operating System.
• Increasing CORE proficiency level.

Customer Focus

• Develop and maintain relationships with key customers to ensure that the business meets customer’s requirements.
• Seek resolutions to customer issues and enquiries to meet customer needs.
• Arrange customer site visits and hospitality events when it is necessary.

Environmental Health & Safety

• Demonstrate an awareness and understanding of the EHS policy and management system, the importance of conforming to EHS policies and procedures, and consequences of failing to comply with EHS policies and procedures. 
• Demonstrate knowledge of EHS risks and impacts of work activities and the benefits of improving EHS performance. 
• Reduce recordable and reduce lost time incidents.
• Contribute to a safe & healthy workplace by:
  • Complying with EH&S requirements & safe workplace practices when performing duties with due concern for all other people.

• Support improvements to eliminate or reduce workplace risks.
• Immediately reporting & responding as appropriate to any hazardous condition.
• Actively participating in any treatment or rehabilitation programs that support an early return to work, after an injury and illness.

Min Qualifications & Experience Requirements

• Bachelor’s degree in engineering, business or a related field with 8-10 years of maintenance experience in a commercial or military aviation or MRO facility.
• Experience in operations, finance, and commercial practices is strongly preferred.
• Strong lean enterprise or six sigma experience preferred.
• Proven experience of achieving targets in a dynamic manufacturing or production environment.
• Good knowledge of production, operations, and materials planning, practices, and processes.
• Strong teamwork and leadership abilities.
• Strong interpersonal skills at all levels of the organization.
• Strong analytical and problem-solving skills.
• Ability to multi-task, and work under pressure in time-sensitive situations.
• Knowledge of aerospace, military and defense industries strongly preferred.
• Experience with global activities, including operations within different cultures and styles.
• Exceptional leadership skills with experience in leading a team.
• Ability to work in ambiguous settings with minimal direct management.
• Exceptional communication and interpersonal skills - effectively communicate and work with all customers and levels of the organization.
• IT and advanced computer skills. Knowledge of SAP is an advantage.
• Fluent in English; Arabic is an added advantage.
• Applicants who currently have the legal right to work and live in the UAE would be preferred

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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