Transguard Workforce Solutions continues to lead the UAE market as a trusted partner for innovative and fully integrated HR services. With more than a decade of experience and a highly skilled team, we are proud to support organizations across the region with tailored workforce solutions. We are currently hiring a Senior Officer - BAF Trade on behalf of a prestigious client, based in their Dubai office.
Job Purpose:Manage day to day operations of BAF Trade and Imports related activities efficiently; ensure that the Customers are provided with quality service in line with published SLAs / TATs. Provide necessary guidance and advice to Outsourced Team (WNS) ensuring seamless processing of Trade Transactions Proactively manage all issues related to housekeeping, internal audit, fraud, TBML,Compliance and internal controls maintaining end to end ownership.
Job Responsibilities:Coordinate with offshore team to ensure seamless functioning of Trade Finance Operations enabling timely completion of all transactions maintaining SLA & TAT maintaining end to end ownership. Interact consistently with the following teams on matters related to Trade Finance Operations:Institutional /Corporate Team, Business / Service Delivery Teams., Branch RMs, CAMs , Islamic Trade team and FI. Review and approve high value trade transaction including but not limited to Imports LC, Document checking, Back - to- Back LCs, Loans under TR, IBC. Coordinate with various departments of CBD – IT department, FI, FC and Treasury in achieving immediate remedy for issues related to Imports Transaction processing. To ensure that the Bank’s laid down policies and procedures and local/international regulations are always being adhered to daily Balancing of GL Accounts - WIP, Payable & Receivable accounts. Prompt actions to be taken to resolve any differences identified. SLA & TAT - Monitor and ensure that All Customer requests are processed within SLAExercise caution to eliminate all sorts of risks due to BPO – report and seek immediate remedy for issues if any. Monitor all customer complaints and take immediate remedial action in coordination with offshore team. Ensure that such complaints do not recur. Handle relatively complex issues and review drafts of transactions as and when referred by customer service / outsourced team. Refer complex clauses to legal department for their concurrence ( if any) Back up for Unit Head & TL’s under other areas of Trade. Handle claims and Court orders pertaining to Imports transactions. Periodic reporting to management on any MIS relating to Imports transactions.
Skills :Degree in Business Management, Services or related Commercial discipline. CDCS Certification8 - 10 years work experience in a Bank with at least 5 years in team lead role. Preferable: experience of working on system enhancements/ requirements.