Job description

Join Us at Miral Experiences
Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role
As Visual Merchandising Manager, you will play a pivotal role in executing strategic visual merchandising directives under the guidance of the Head of Visual Merchandising and Store Design. This 'hands-on' role demands deep engagement with the shop floor, collaborating closely with teams to craft inspiring, brand-aligned retail experiences that maximize customer engagement and sales. You will drive operational excellence by developing and coaching junior team members in key aspects such as store processes, business analytics, and merchandise placement to uphold high visual and operational standards. Your creativity and leadership will inspire teams, empower colleagues, and foster a culture of innovation. Leverage financial acumen to assess store performance, identify growth opportunities, and take strategic visual risks backed by measurable outcomes. Collaborate across departments to align on shared objectives, demonstrate adaptability to drive change, and execute a unified vision that elevates the customer experience and drives profitability.


Operational

• Develop and implement accurate planograms at a product level to enhance space utilization and merchandising standards across all stores.
  
• Monitor inventory levels weekly, addressing excess stocks and low-turnover items to maintain operational efficiency.
  
• Take leadership responsibility for managing the team through all seasonal event activations, ensuring execution excellence across the retail estate.
  
• Oversee VM-related training programs, ensuring annual training is delivered consistently to all retail operations team members.
  
• Develop and manage critical paths for product launches and key event activations to streamline execution and meet deadlines.
  
• Uphold VM store standards across the estate, ensuring full compliance with brand guidelines and visual merchandising best practices.
  
• Manage and maintain VM fixtures, fittings, and tools located onsite, with daily manual handling responsibilities.
  

• Own all VM-related issues and administrative tasks, ensuring consistent delivery and operational excellence.
  
• Direct the VM team in alignment with Miral policies, procedures, and core values, while supporting escalations to the operations group.
  
• Maintain accountability for all guest-facing and back-of-house VM spaces, driving consistent quality and performance.
  

• Cultivate and maintain effective working relationships across all levels of the business to promote collaboration and unity.
  
• Execute strong organizational and follow-up practices to ensure seamless communication with internal and external stakeholders as required.
  
• Serve as the departmental lead for annual audits, including SOP’s, Health, Safety, and Environment (HSE) assessments, and risk evaluations.
  
• Support the retail department during peak staffing events, such as sales promotions, to ensure smooth operation.
  
• Bridge communication gaps between retail shared services and operations groups, focusing on VM-related deliverables and fostering cross-departmental alignment.
  

• Conduct weekly performance analysis for all sites and implement data-driven decisions to optimize results.
  
• Collaborate with the shared services team to compile monthly financial update reports and a departmental newsletter highlighting key metrics.
  
• Provide a comprehensive summary of seasonal event activations, including financial analysis and recommendations for future initiatives, to inform stakeholder alignment.
  
• Establish and maintain a structured reporting process with key stakeholders to ensure consistency and clarity in VM updates.
  
• Lead monthly and quarterly site walks with operational and retail stakeholders, including HSE representatives, to evaluate and enhance retail performance.
  
• Translate sales and category reporting data into actionable in-store training strategies, fostering strategic conceptual thinking and operational efficiency.
  
• Administer and update the VM fixtures, fittings, and tools database for assigned stores and complete administrative tasks, including data entry and stakeholder feedback.
  

• Bachelor’s degree
  
• Minimum of 4 years’ experience in Visual Merchandising within theme parks, hospitality, or retail environments.
  
• A fundamental understanding of retail theories, brand retail standards, product and fixture placement, visual merchandising, and window displays.
  
• Strong interpersonal and communication skills with the ability to lead discussions and present to diverse groups.
  
• A keen eye for visual merchandising that aligns with brand aesthetic and strategy while understanding space planning (micro/macro).
  
• Proven experience managing a team of 3 or more members.
  
• A ‘Can Do’ attitude, problem-solving mindset, and proactive approach that drives initiative.
  
• Attention to detail and organizational skills, with the ability to multitask and manage priorities in a fast-paced environment.
  
• Competency to deliver tasks with minimal supervision, ensuring high-quality outputs.
  
• Experience with design and software applications, including proficiency in Microsoft Word, Excel, and PowerPoint.
  
• Strong knowledge of profit and loss accounting and understanding of store KPIs.
  
• Proven passion for visual merchandising.
  
• Capacity to function effectively within a multi-store environment.
  

• Theme park experience.
  
• Experience working with licensed intellectual property (IP).
  
• Familiarity with CAD, Photoshop, and Illustrator software for design and visual merchandising purposes.