• Learning Planning & SLA Delivery

  
  

  • Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments.

  • Ensure learning activities are planned, communicated, and deployed within agreed timelines (monthly, quarterly, annual cycles).

  • Deliver learning plans as per agreed timelines and achieve stakeholder alignment with Store Management, HRBP, Regional L&D.

  
  

  Training Deployment & Coordination

  
  

  • Coordinate the end-to-end delivery of learning solutions including classroom, virtual, blended, and self-learning formats in line with learning pathways and priorities.

  • Ensure availability and readiness of facilitators, buddies, and learning resources to meet service expectations.

  • Maintain an active facilitator and buddy pool and deliver learning activities as scheduled.

  
  

  Learning Experience & Engagement

  
  

  • Drive learning engagement through campaigns, communication, and social learning initiatives.

  • Promote a strong learning culture aligned with IKEA values and ways of working.

  • Ensure high learning participation and completion rates and execute engagement campaigns effectively.

  
  

  Monitoring, Reporting & Quality Assurance

  
  

  • Monitor learning delivery, completion, and certification through agreed platforms and dashboards.

  • Ensure accuracy, compliance, and timely reporting in line with SLA standards.

  • Deliver monthly learning dashboards on time and meet certification and compliance targets.

  
  

  Stakeholder Partnership

  
  

  • Act as a learning consultant for Line Managers, HRBP, SMEs, and Regional L&D.

  • Support managers in enabling development, performance cycles, and individual development plans (IDPs).

  • Achieve manager satisfaction and collaboration in the learning process.

  
  

  Continuous Improvement & Regional & Retail Division Contribution

  
  

  • Contribute to regional and Retail learning initiatives, projects, and continuous improvement of learning solutions.

  • Share insights, best practices, and learning outcomes with regional stakeholders.

  • Participate actively in regional learning initiatives and projects.

  
  

Desired Candidate Profile

• Required Skills To Be Successful:
  
  

  • Strong organisation, planning, and follow-up skills.

  • Proficiency in digital tools and platforms used for learning delivery and coordination.

  • Excellent communication skills with the ability to build relationships with managers, HR, facilitators, and co-workers.

  • Adaptability and ability to work effectively in a fast-paced retail environment.

  
  What Qualifies You For The Role:
  
  

  • Diploma, Higher Diploma, or equivalent vocational qualification in Human Resources, Learning & Development, Business, or a related field.

  • 1-3 years of experience in Learning & Development, HR, or a people support role, preferably in a retail, operational, or multi-stakeholder environment.

  • Experience in supporting learning delivery, onboarding, or training coordination.

  • Ability to work with learning systems (LMS), maintain accurate learning records, and track completion, attendance, and certification.