We are looking for a motivated and customer-focused Renewals Sales Advisor to manage and grow our subscription renewal business. The ideal candidate will have 2-3 years of experience in the Cloud Solution Provider (CSP) industry and a strong understanding of Microsoft licensing, cloud subscriptions, and customer lifecycle management. This role focuses on driving renewal rates, identifying upsell opportunities, and ensuring a seamless customer experience.
Key Responsibilities:Manage the end-to-end renewal process for CSP subscriptions, ensuring timely renewals and customer retention. Proactively engage customers before contract expiration to discuss renewal options and business requirements. Prepare and deliver renewal quotes, proposals, and pricing in coordination with internal teams. Identify opportunities for upselling and cross-selling cloud solutions, including Microsoft 365, Azure, Dynamics 365, and security offerings. Build and maintain strong customer relationships to improve retention and customer satisfaction. Collaborate with Sales, Account Managers, Customer Success, and Operations to ensure smooth renewal execution. Maintain accurate renewal forecasts and customer records in the CRM system. Follow up on pending renewals, negotiate pricing where applicable, and address customer concerns. Monitor renewal performance metrics and contribute to achieving monthly and quarterly revenue targets. Stay updated on Microsoft CSP licensing changes, promotions, and cloud product offerings.
Required Qualifications:Bachelor's degree in Business, Information Technology, Marketing, or a related field.2–3 years of experience in renewals, inside sales, account management, or customer success within the CSP or cloud solutions industry. Experience with Microsoft CSP licensing and cloud subscription management. Strong understanding of Microsoft 365, Azure, and other Microsoft cloud services. Experience using CRM platforms such as Salesforce, Dynamics 365, Hub Spot, or similar. Excellent communication, negotiation, and relationship management skills. Strong analytical and organizational abilities with attention to detail. Ability to manage multiple customer accounts and meet renewal deadlines.
Preferred Skills:Knowledge of Microsoft Partner programs and licensing models. Experience working with cloud distributors or Microsoft partners. Ability to identify customer needs and recommend value-added cloud solutions. Strong problem-solving skills and a customer-first approach. Proficiency in Microsoft Excel and Microsoft Office applications