Lead daily front desk operations and deliver exceptional guest service.
Manage guest check-in/check-out, reservations, and inquiries.
Supervise, train, and schedule front desk team members.
Coordinate with therapists to maximize appointment efficiency and bookings.
Drive upselling of spa treatments, wellness packages, memberships, and retail products.
Achieve individual and team sales targets through proactive guest engagement and service recommendations.
Handle payments, booking systems, and guest feedback.
Maintain brand standards and a welcoming front-of-house environment.
Desired Candidate Profile
Previous front desk and supervisory experience in hospitality, spa, wellness, or a related industry.
Proven ability to meet sales targets and drive upselling initiatives.
Strong customer service, communication, leadership, and organizational skills.
Experience with reservation, booking, and POS systems.
Professional appearance with the ability to multitask in a fast-paced environment.
Fluent in English; additional languages are an advantage.
Hospitality or Business qualification preferred.