SITE SUPERVISOR – LUXURY RETAIL MAINTENANCE

Location: Dubai / UAE
Employment Type: Full-Time

Job Summary

We are looking for an experienced and highly organized Site Supervisor to oversee maintenance, repair, and fit-out activities for luxury retail stores.

The Site Supervisor will be responsible for coordinating site activities, supervising technicians and subcontractors, ensuring high-quality workmanship, and maintaining excellent communication with clients. The role requires strong attention to detail and the ability to work within the high standards and expectations of international luxury brands.

Key Responsibilities

Site Coordination & Supervision

• Supervise daily maintenance, repair, and fit-out activities on site.

• Coordinate technicians, subcontractors, suppliers, and other parties involved in the works.

• Ensure works are completed according to approved scope, drawings, specifications, and client requirements.

• Monitor project schedules and ensure works are completed within agreed deadlines.

• Organize site access, permits, deliveries, and required resources.

• Identify site issues early and coordinate appropriate solutions.

Quality Control

• Inspect completed works and ensure they meet the required quality standards.

• Maintain the high level of finishing expected within luxury retail environments.

• Check materials, finishes, installations, and workmanship before client handover.

• Ensure defects and snagging items are corrected promptly.

• Protect existing store finishes, furniture, displays, and merchandise during maintenance works.

Client Communication & Reporting

• Act as the main site contact between the company, client representatives, technicians, and subcontractors.

• Maintain professional communication with store managers and luxury brand representatives.

• Provide regular updates regarding work progress, issues, delays, and completion status.

• Prepare site reports, photographs, completion reports, and other required documentation.

• Escalate technical or operational issues when necessary.

Health & Safety

• Ensure all works comply with company and client HSE requirements.

• Conduct site checks and ensure technicians and subcontractors follow safe working procedures.

• Ensure appropriate PPE is used at all times.

• Maintain clean, safe, and organized working areas.

• Ensure works are carried out with minimum disruption to store operations and customers.

Team & Subcontractor Management

• Coordinate and supervise technicians and subcontractors on site.

• Clearly communicate daily tasks, priorities, deadlines, and quality expectations.

• Monitor team performance and productivity.

• Verify that subcontractors complete works according to agreed scope and standards.

• Support the team in resolving technical and operational problems.

Requirements

• Minimum 5 years of experience in site supervision, preferably within luxury retail, fit-out, or maintenance.

• Strong knowledge of maintenance and fit-out works.

• Good understanding of premium materials, finishes, joinery, painting, electrical, plumbing, HVAC, and general maintenance activities.

• Experience working in operational retail environments is highly desirable.

• Strong knowledge of health & safety requirements and site documentation.

• Ability to read drawings and understand technical specifications.

• Strong English communication skills.

• Professional communication and client-facing skills.

• Ability to manage multiple sites, priorities, and urgent interventions.

• Valid UAE driving licence is preferred.

Key Competencies

• Strong leadership and team coordination.

• Excellent attention to detail.

• High standards of quality and presentation.

• Professional attitude when dealing with luxury clients.

• Strong problem-solving and decision-making skills.

• Ability to work under pressure and meet tight deadlines.

• Proactive, responsible, and solution-oriented.

• Flexible regarding working hours when projects require night works or works outside normal retail operating hours.

Desired Candidate Profile

Key Competencies

• Strong leadership and team coordination.

• Excellent attention to detail.

• High standards of quality and presentation.

• Professional attitude when dealing with luxury clients.

• Strong problem-solving and decision-making skills.

• Ability to work under pressure and meet tight deadlines.

• Proactive, responsible, and solution-oriented.

• Flexible regarding working hours when projects require night works or works outside normal retail operating hours.