We are seeking an experienced, trustworthy, and highly organized PRO to the Owner to manage the Owner’s personal, family, household, and government-related requirements.

The role involves direct coordination with government authorities, insurance providers, domestic staff, recruitment agencies, service providers, and other external parties. The successful candidate will be entrusted with confidential and time-sensitive matters and must be able to work independently, maintain strict discretion, and remain available according to the Owner’s requirements.

Key Responsibilities

Personal & Confidential Support

• Provide day-to-day personal and administrative support directly to the Owner.

• Handle confidential and sensitive personal, family, household, and official matters with complete discretion.

• Manage personal errands, appointments, documentation, follow-ups, and other private requirements assigned by the Owner.

• Act as a point of coordination between the Owner and relevant government authorities, agencies, service providers, and other external parties.

• Maintain organized records of important personal documents and monitor their validity and renewal dates.

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Government & PRO Services

• Handle visa, residency, Emirates ID, immigration, and other government-related transactions for the Owner, family members, and domestic staff.

• Prepare and process applications, supporting documents, renewals, amendments, cancellations, and other required government transactions.

• Coordinate with relevant UAE government departments and service centers and follow up until transactions are completed.

• Monitor the validity of visas, Emirates IDs, passports, permits, and other official documents and arrange renewals in advance.

• Handle other private government-related requirements assigned by the Owner.

  
  

RTA & Vehicle-Related Matters

• Manage RTA and vehicle-related transactions for the Owner and family.

• Coordinate vehicle registration and renewal, vehicle testing, insurance-related documentation, fines, permits, and other RTA requirements.

• Follow up on driving licence and other driving-related documentation when required.

• Maintain records and monitor expiry dates for vehicle registrations and other related documents.

  
  

Medical Insurance

• Handle medical insurance matters for the Owner, family members, and domestic staff.

• Coordinate new insurance applications, renewals, additions, deletions, amendments, and required documentation.

• Liaise with insurance companies and brokers regarding policy issuance, renewal, coverage, and other insurance requirements.

• Monitor insurance expiry dates and ensure policies are renewed on time.

  
  

Domestic & Household Coordination

• Coordinate administrative requirements concerning the Owner’s household and domestic staff.

• Assist with the recruitment and hiring coordination of domestic staff, including communication with recruitment agencies and candidates when required.

• Coordinate visa, residency, Emirates ID, medical insurance, and other documentation required for domestic staff.

• Follow up on household-related administrative matters and service providers as instructed by the Owner.

  
  

Task Management & Availability

• Maintain proper tracking of assigned tasks, pending applications, renewals, payments, appointments, and deadlines.

• Follow up proactively without requiring repeated instructions and keep the Owner/Management updated on the status of important matters.

• Prioritize urgent requirements and ensure assigned tasks are completed within the required timeframe.

• Handle additional personal, private, government, or administrative tasks assigned by the Owner.

• Maintain flexibility and be available outside normal working hours, including weekends and holidays when required, due to the personal and confidential nature of the position.

Desired Candidate Profile

Candidate Requirements

• Arabic speaker is mandatory.

• Good command of English, both written and spoken.

• Previous UAE experience as a PRO, or similar position supporting an Owner, or family office.

• Practical experience handling medical insurance and related documentation.

• Experience managing documentation and government requirements for family members and domestic staff is highly preferred.

• Strong organizational and follow-up skills with the ability to manage multiple urgent matters simultaneously.

• Able to work independently and take ownership of assigned tasks from initiation through completion.

• Must demonstrate a high level of confidentiality, discretion, integrity, and trustworthiness.

• Flexible with working hours and able to respond to urgent requirements when necessary.