• What You Will Do

  • Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements

  • Create service estimates and explain repair recommendations clearly and confidently

  • Build long-term customer relationships to enhance retention and loyalty

  • Coordinate with EV Technicians and workshop teams to ensure timely repair completion

  • Keep customers informed throughout the service process with regular updates

  • Promote additional services, accessories, charging solutions, and maintenance packages where appropriate

  • Ensure vehicles are delivered on time with a clear explanation of all work completed

  • Handle customer concerns professionally to achieve high customer satisfaction scores

  • Maintain accurate documentation and follow company policies and procedures

Desired Candidate Profile

• Required Skills to Be Successful

  • Strong customer service and relationship management skills

  • Basic understanding of EV technology, charging systems, and EV ownership experience

  • Excellent communication and interpersonal skills

  • Strong sales and upselling abilities

  • Ability to explain technical information in a simple and customer-friendly manner

  • Good organizational and time management skills

  • Working knowledge of MS Office; SAP experience is an advantage

  • Customer-focused and results-driven mindset

  About the Team

  You will join the BYD Aftersales Team within Al-Futtaim Electric Mobility, supporting customers throughout their ownership journey while helping drive the adoption of sustainable transportation across the UAE.

  What Equips You for the Role

  • Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field

  • 2–3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry

  • Experience with EV or Hybrid brands is highly preferred

  • Strong customer handling and relationship-building skills

  • Good understanding of workshop operations and service processes

  • Excellent English communication skills; Arabic is an advantage

  • UAE driving license is preferred

  Why Join Us?

  • Be part of one of the fastest-growing EV brands globally

  • Work in the future-focused electric mobility industry

  • Continuous learning and career growth opportunities

  • Join a market-leading automotive organization

  • Attractive salary, benefits, and long-term career prospects