Job description

Your Journey Starts Here.

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary ofAED 2,000offered as part of this exciting career opportunity.
  

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• A minimum of 1-2 years of Supervisory Experience in a Luxury Hotel environment in the UAE.
• High School Diploma or equivalent Qualification, with a preference for additional certifications or training in Hospitality Management or Housekeeping Expertise.
• Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• Strong understanding of Industry Regulations is beneficial.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• Oversees the Daily Operations of FIVE’s award-winning Housekeeping Department with a ‘FIVE-Styled’ Approach and to meet Guest demands seamlessly.
• Maintains sensational Attention to Detail, curating stunning Guest Rooms, Public Areas, and back-of-house spaces to adhere to FIVE's next-level standards of ‘FIVE-Star’ Luxury.
• Inspires, trains, and mentors the Housekeeping Team to apply boundary-breaking Cleaning Techniques, ensuring safety protocols and Guest service is nothing short of exquisite.
• Monitors and controls the Usage of premium Housekeeping Supplies and equipment, ensuring lavishly stocked inventory that guarantees Cleanliness at all times.
• Prioritises Guest Satisfaction by Celebrating Excellence in Housekeeping, addressing and resolving any Guest concerns immediately, whilst embodying the ‘Vibe at FIVE.’
• Ensures Compliance with all Housekeeping Policies, procedures, and industry-leading Brand Standards.
• Conducts regular, remarkable Inspections of Guest Rooms and public areas, elevating the Guests’ Journey at FIVE and promptly addressing any areas for improvement.
• Fosters effective Communication and Collaboration with other Departments, igniting a behind-the-scenes 'Vibe at FIVE' that ensures seamless Guest Experiences.
• Communicates issues to the next shift with Enthusiasm and completes any Required Paperwork with a remarkable Attention to Detail.
• Maintains Records, reports, and documentation of Housekeeping Activities, providing an award-winning level of Organisation and Care for room occupancy, maintenance requests, and lost and found items.
• Follows FIVE’s Safety and Security Policies and Procedures, Reporting any maintenance problems, safety hazards, accidents, or injuries immediately.
• Promotes and enforces first-in-class Health and Safety Practices, championing the use of Personal Protective Equipment (PPE) and exemplary cleaning and chemical handling Protocols.
• Completes all required Safety Training and Certifications with a ‘Can-Do!’ attitude.
• Maintains a top-notch Personal Appearance and clean Uniform, ensuring a Professional and Insta-Perfect Look.
• Ensures the Confidentiality of Proprietary Information and protects Company Assets with utmost Dedication.
• Assists the Executive Housekeeper and Housekeeping Manager in developing and managing the Department's Budget, showcasing visionary Skills in Resource Allocation for Maximum Impact.
• Embraces being a great Team Player and a Motivator, elevating the ‘Vibe at FIVE’ to new heights.
  

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.