Job Title: Operations Associate
Location: Abu Dhabi, UAEWork Mode: On-site Experience: 3–4 years
About the Role We are looking for an Operations Associate to support and manage day-to-day operations across loyalty programs, payment solutions, retail operations, and customer experience. The ideal candidate will have hands-on experience in payment terminal/POS management, retail operations, and customer-facing processes. Experience in loyalty programs, rewards platforms, or payment operations will be a strong advantage. This role requires someone who is operationally strong, customer-focused, and comfortable coordinating with multiple stakeholders to ensure smooth and efficient business operations.
Key Responsibilities Manage day-to-day operations related to payment terminals/POS systems across retail locations. Coordinate payment terminal deployment, installation, maintenance, troubleshooting, and replacement. Monitor terminal performance and ensure payment issues are identified and resolved promptly. Coordinate with payment service providers, vendors, retailers, and internal teams to resolve operational issues. Support retail operations and ensure smooth execution of operational processes across stores/locations. Monitor customer and merchant issues and coordinate with relevant teams for timely resolution. Support customer experience initiatives by identifying operational gaps and improving customer-facing processes. Assist with the day-to-day administration and operations of loyalty programs and rewards platforms. Support loyalty member/customer queries, rewards-related issues, transactions, and operational escalations. Maintain accurate operational records, reports, and documentation. Track operational KPIs and identify areas for process improvement. Coordinate with cross-functional teams to ensure smooth execution of operational activities. Handle escalations and follow up with relevant stakeholders until resolution. Ensure adherence to defined processes, service standards, and operational guidelines.
Required Skills & Experience3–4 years of relevant experience in operations, retail operations, payments, customer experience, or a related field. Hands-on experience with payment terminals/POS systems is highly preferred. Experience in retail operations and managing operational activities across multiple locations. Strong customer experience/customer service orientation. Good stakeholder management and coordination skills. Ability to troubleshoot operational issues and drive them to resolution. Strong communication, organizational, and problem-solving skills. Comfortable working in a fast-paced, customer-focused environment. Proficiency in MS Office/Google Workspace and operational reporting tools.
Good to Have Experience working with loyalty programs, rewards platforms, or customer loyalty operations. Experience in payments, payment gateways, merchant operations, or payment service providers. Experience working with retail technology, POS platforms, or payment infrastructure. Exposure to loyalty transactions, rewards management, customer engagement, or redemption processes.
Mandatory Requirement Valid UAE Driving Licence is mandatory. This is an on-site position based in Abu Dhabi, UAE. Candidates should be comfortable travelling to retail locations/business sites as required.