Job description

JOB TITLE
After Sales Representative | Emirati Talent | MAF LifeStyle | Shared Costs
ROLE SUMMARY

Maximize company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance
ROLE PROFILE

• Handle customer inquiries, requests, and complaints accurately and efficiently through various communication channels.
• Deliver exceptional customer service by meeting customer expectations and resolving issues within established service standards.
• Promote and maintain a positive customer experience in every interaction.
• Communicate customer concerns, operational issues, and product-related feedback to the Contact Center Supervisor or Manager.
• Support the achievement of e-commerce sales targets by identifying opportunities to promote products and services.
• Collaborate effectively with internal teams, including Distribution Centers and Merchandising, to ensure timely issue resolution.
• Participate actively in team meetings and contribute to continuous improvement initiatives within the Contact Center.
• Foster a culture of teamwork, professionalism, and customer-centricity while supporting colleagues and business objectives.

REQUIREMENTS

• Minimum 1 year of relevant experience or Customer Care Experience.
• Strong verbal and written communication skills with the ability to handle customer interactions professionally across multiple channels.
• Proven ability to manage customer requests, complaints, and CRM cases within defined service level agreements (SLAs).
• Proficiency in Microsoft Office applications and experience using CRM, ticketing, or customer service management systems.
• Strong organizational, problem-solving, and multitasking skills with the ability to prioritize workload in a fast-paced environment.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.has context menuhas context menu