We are looking for an Onboarding & Admin Coordinator to manage the end-to-end onboarding of property owners across the Nox and Unlock portfolios. You will be the main point of contact for new owners during onboarding, coordinating documentation, listing readiness and internal handovers so that every property goes live on time and to standard. This is a hands-on, detail-driven role suited to someone who already understands how UAE holiday home operations work and enjoys keeping a busy pipeline of cases organized.
Key Responsibilities Manage end-to-end onboarding of new property owners onto the Nox and Unlock portfolios, from signed agreement through to live listing. Collect, verify and track owner documentation, including title deeds, Ejari, DTCM/DED permits and power of attorney where applicable. Coordinate listing setup requirements with owners: photography scheduling, furniture and amenity checklists, and property readiness inspections. Track each onboarding case against agreed timelines, flagging delays and following up proactively with owners and internal teams. Prepare and manage onboarding contracts, addenda and welcome packs for new owners. Maintain accurate, up to date onboarding records across the CRM and property management systems. Act as the first point of contact for new owners during onboarding, providing a professional and reassuring experience. Coordinate with Operations, Revenue Management and Housekeeping to confirm properties are guest-ready before go-live. Support wider administrative needs of the onboarding function, including filing, reporting and process documentation. Identify recurring onboarding bottlenecks and suggest practical process improvements.
What We're Looking For2–4 years of experience in the UAE holiday home or short-term rental sector, ideally in owner onboarding, client services or property administration. Working knowledge of UAE holiday home licensing requirements, including DTCM permits, Ejari and DED processes. Strong organisational skills, with the ability to manage multiple onboarding cases at different stages simultaneously. Confident communicator, comfortable liaising with property owners, agents and internal teams across departments. Detail-oriented, with strong document management and data accuracy habits. Proficient in Microsoft Office (Excel and Outlook) and comfortable working in CRM or property management systems. Fluent in English; additional languages are an advantage. A valid UAE driving licence is an advantage, as the role may require occasional property visits.
What We Offer The opportunity to help build the onboarding function for a fast-growing holiday homes portfolio. Exposure across two distinct brands (Nox and Unlock) and the wider Refine group. A fast-paced, high-standards environment with genuine scope to shape process as the portfolio grows.