Job description

ROLE SCOPE 

Support & Management 

• Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans  
• Assists in probationary feedback and discussions
• Daily operational management and scheduling of WBH and WBW
• Manages annual leave trackers to ensure park expectation coverage
• Supports in SOP and induction training 

Daily Operations 

• Oversee duty schedules for their area ensuring annual leave plans support operational readiness and ensure sufficient time off to colleagues  
• Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events
• probationary meeting support
• disciplinary assistance as required
• show report calibration and execution
• Scheduling
• Rostering 

Quality Assurance & Show Standards 

• Establish and maintain quality control processes to ensure consistency across all entertainment offerings.  
• Conduct regular inspections of green rooms, and performer presentation standards.  
• Ensure all appearance standards align with brand guidelines, character integrity, and creative requirements.  
• Support show quality initiatives by ensuring performers maintain a polished and performance-ready appearance.
• Ensures dossiers are updated and tracked as required. 

Production & Project Support 

• Supports Creative, Production, Entertainment, and Costuming teams on new shows, attractions, character programs, and special events.  
• Support the scheduling of seasonal events, , festivals, and entertainment activations.  
• Assist with rehearsals, performer fittings, and operational readiness for new productions.  
• Supports and aligns with technical needs for shows, activations and M&G opportunities. 

Health, Safety & Compliance 

• Ensure compliance with health, safety, hygiene, and sanitation standards  
• Maintain a safe and organized workspace, adhering to all organizational policies and procedures.  
• Follow best practices for performer care.,  
• Support risk management initiatives and report any safety concerns or operational issues promptly.
• Supports incident reporting and follows emergency response procedures as directed by the Stage Manager 

QUALIFICATIONS

Essential

• Higher secondary or equivalent education. 
• 1 year of experience in leadership and 2 years in the entertainment industry   
• Proven leadership experience  
• Problem solving
• Strong experience managing teams, schedules, and daily operational requirements.  
• Understanding of entertainment, theme park, theatre, or live production environments.  
• Strong quality control and attention-to-detail skills.  
• Excellent communication, organization, and stakeholder management abilities.  
• Ability to manage multiple productions, events, and operational priorities simultaneously. 
• Experience within theme parks, attractions, cruise lines, theatre, film, or large-scale entertainment organizations. .  
• Experience supporting seasonal events, parades, festivals, and large-scale entertainment activations.  
• Experience in operational procedures.  
• Experience supporting new attraction openings, entertainment launches, or operational readiness projects.  
• Strong creative ability with experience contributing to character development and overall show aesthetics.
• Computer skills: Word, Excel, PowerPoint  
• Excellent communication skills, both verbal and written.    
• Knowledge of current Health and Safety guidelines.  
• Discretion and sensitivity when dealing with confidential information  

Desirable

• Bachelor’s Degree in Fine Arts or equivalent  
• 3 years of stage management experience and/or 5 years of performance experience . 
• Stage Management experience