A leading UAE retail group is hiring a Head of Operations to lead operations for its Health & Beauty business, spanning a large, multi-site retail network across the UAE. This is a senior leadership role reporting into senior commercial leadership, responsible for end-to-end retail operations across the network.
Key Responsibilities
- Lead day-to-day retail operations to deliver sales, profitability, productivity, and customer experience targets across all locations
- Translate business strategy into operational execution plans, ensuring consistent implementation across the network
- Own operational KPIs including Sales, ATV, UPT, Conversion, Productivity, Inventory Accuracy, Availability, and Operating Costs
- Partner with Commercial and Supply Chain teams to improve product availability, stock rotation, and inventory health
- Ensure consistent execution of operating standards, SOPs, and regulatory/compliance requirements across all locations
- Lead operational readiness for new site openings, refurbishments, and business transformation projects
- Drive a customer-first culture and monitor service metrics and operational audits to improve customer satisfaction
- Lead, coach, and develop Area Managers and Store Management teams, drive succession planning and capability development
- Partner with HR on manpower planning, organizational effectiveness, and workforce capability
- Ensure full compliance with company policies, health & safety regulations, and statutory requirements, lead audit action plans
What We're Looking For
- Extensive experience in retail operations leadership within FMCG, health & beauty, or a related regulated retail sector
- Proven track record managing multi-site retail networks and driving topline growth through strong operational KPI ownership
- Strong people leadership experience, including managing Area Managers and Store Managers