• Manage the day-to-day operation and presentation of the TAG Dynamics reception area. • Welcome and professionally receive customers, visitors, partners, and other stakeholders. • Answer, screen, and direct incoming telephone calls to the appropriate employee or department. • Receive and respond to general customer and visitor enquiries in a professional and helpful manner. • Notify the relevant TAG Dynamics employee when customers or visitors arrive. • Maintain accurate visitor registration and reception records. • Coordinate with the Guest Services Executive regarding customer, VIP, and other important visitor arrivals. • Support the Guest Services Executive with visitor and customer requirements when requested. • Maintain accurate customer information and interaction details within the company's CRM system. • Capture and enter new customer and prospect information received through telephone calls, walk-ins, enquiries, and other customer interactions. • Ensure customer enquiries and relevant contact information are accurately allocated to the appropriate Sales team member for follow-up. • Maintain the accuracy and completeness of customer records and update information when required. • Support basic CRM administration and data entry activities for the Sales and Marketing teams. • Develop familiarity with HubSpot CRM and follow established procedures for customer data entry and allocation. • Manage incoming and outgoing mail and correspondence received through the reception area. • Provide basic assistance with incoming deliveries, couriers, and documents when required, while primary delivery and courier coordination remains with the designated support personnel. • Coordinate with the Guest Services Executive regarding meeting room requirements and customer visits. • Maintain a clean, organized, and professional reception area at all times. • Maintain appropriate discretion and confidentiality when handling customer, visitor, and company information. • Support the Sales and Marketing teams with basic administrative and customer information activities as required. • Maintain a professional, welcoming, and service-oriented approach in all customer interactions.

Education: High school diploma or equivalent. Administration, business, customer service, hospitality, or related qualification is an advantage. Training: • Customer service and professional communication training preferred. • CRM training is an advantage. • HubSpot CRM experience is preferred but not mandatory; training will be provided. • Basic office administration training is an advantage. Experience: • Previous experience in reception, customer service, administration, hospitality, front office, or another customer-facing environment is preferred. • Previous CRM experience is an advantage, particularly HubSpot, but is not essential. • Experience handling customer enquiries and maintaining accurate customer information is preferred. • Experience working with customers or colleagues from different cultural backgrounds is an advantage. Other Requirements: • Strong spoken and written English is mandatory. • Good spoken and understanding of Arabic is required; English remains the primary working language. • Ability to communicate clearly and professionally with customers in both English and Arabic. • Exposure to different cultures and the ability to communicate appropriately with customers from diverse cultural backgrounds. • Female candidate preferred for this customer-facing role. • Professional, polished, and well-presented appearance. • Strong interpersonal and customer service skills. • Professional telephone manner and confident face-to-face communication. • Strong attention to detail and accuracy when entering customer information. • Good organizational and administrative skills. • Comfortable using computers and learning new systems. • Ability to handle customer information with discretion and confidentiality. • Ability to remain calm, professional, and helpful when dealing with multiple enquiries or visitors.