Job description

Overview Of The Role:

• The Receptionist is vital to supporting the Aftersales Department by acting as the main point of contact for customer communications. This role is focused on delivering the highest standard of customer service to achieve monthly and annual objectives. It involves managing both phone and face-to-face interactions, ensuring customer satisfaction and retention. As a liaison between customers and the team, the Receptionist facilitates efficient operations within Honda’s service framework, striving to create a positive customer experience and resolve issues proactively.

What You Will Do:

General

• Handle all incoming telephone communications, noting reasons for calls and forwarding to relevant team members as per availability.
• Provide excellent customer service according to company policy and procedures via email, phone, or in-person.
• Resolve customer queries promptly within company guidelines and escalate issues to a higher level if necessary.
• Attend to customer needs, understand their requirements, and ensure inquiries are handled quickly and efficiently.
• Log all calls, including time, date, and caller details for record-keeping purposes.
• Maintain an up-to-date knowledge of personnel and procedures to provide accurate information to customers.
• Deal with 'drop-in' customers efficiently by coordinating with employees to expedite service.

Skills

Required Skills To Be Successful:

• Excellent communicative abilities, both verbal and written, to interact with customers effectively.
• Problem-solving skills to address and resolve customer inquiries promptly.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Interpersonal skills to engage with customers and colleagues constructively.

What Qualifies You For The Role:

• Strong English communication skills.
• 1-2 years of experience in customer service roles.
• Pleasant personality to ensure positive customer interactions.
• Proactive, hardworking, and motivated approach to all aspects of the role.
• Basic understanding of IT systems is advantageous for managing calls and inquiries.