As Shamal Holding continues to grow, we re in search of a Guest Experience Representative to join our X Dubai attraction. In this role you will be responsible for facilitating the customer s experience at X Dubai s attraction or facility. This position will reflect X Dubai s brand in a face to face interaction with customers and guests.
Responsibilities
- Section in charge Birthday Party
- To assist in the daily opening and closing procedures of the facility.
- To coordinate with clients and the Xpark caf for all food catering requests and inquiries.
- To act as the main point of contact during parties, ensuring a smooth and memorable experience while addressing issues.
- To conduct or assist in forest school activities and provide guidance to children during outdoor learning.
- To manage birthday party inquiries and bookings, coordinating with customers and updating schedules.
- To organize and prepare party activities, prioritizing safety and enjoyment.
- To organize and prepare party areas, decorations, and necessary supplies based on client requirements.
- To oversee party and arts & craft inventory, placing orders and conducting regular checks.
- To assist in the upkeeping of the facility.
- To supervise activities and children within the park.
- To assist and collaborate with the team on events and projects.
- To perform all other duties assigned by supervisor or manager.
For more information about Shamal, please visit our LinkedIn page:
Desired Candidate Profile
- High school dip loma or equivalent.
- Previous 3 years of experience in retail or customer service preferred.