In this role you will be responsible for facilitating and conducting the experience at X Dubai attractions while ensuring the safety and exceptional experience for all guests.

• Daily opening and closing procedures of X Dubai Attractions.
• Supervising the progress and experience of each assigned group.
• Fitting harness and helmets correctly and supervising the use of all safety equipment.
• Conducting pre-tour safety orientation for each tour group.
• Using customer engagement skills to ensure a memorable experience for each guest.
• Assuring the safety and wellbeing of guests throughout each tour.
• Performing course rescues.
• Conducting complete inspections of all course components and gear.
• Inspecting all lines for safety.
• Inspecting each platform for safety, cleanliness, and supplies (water, first aid, etc.).
• Inspecting harnesses, pulleys, carabineers, and helmets for integrity and cleanliness.
• Assisting with weigh-in, waivers, and harness distribution.
• Meeting and establishing a rapport with each guest.
• Reviewing safety issues, answer questions.
• Demonstrating how to carry gear and wear safety harness.
• Continuing to build relationship with guests throughout the tour by using communication skills to listen, engage, and converse. Building excitement about the forthcoming experience.
• Attaching guests to the cable and perform essential safety check every time before anyone zips.
• Zipping to next landing point demonstrating proper zipping techniques.
• Assisting with the landing of each participant, ensuring their safety on every approach.
• Responsible for all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment.
• Perform all other duties assigned by supervisor or manager

• High school or equivalent
• RATA Level I certification or above.
• A minimum of 5 years of relevant experience.

For more information about Shamal, please visit our LinkedIn page: https://www.linkedin.com/company/shamalholding/

Note:

Due to a high influx of profiles, only shortlisted candidates will be contacted.

Desired Candidate Profile

• High school or equivalent
• RATA Level I certification or above.
• A minimum of 5 years of relevant experience.