The Opportunity
A Platform for Those Who Deliver.
Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.
Compensation
- A fixed monthly salary of AED 2,000 offered as part of this exciting career opportunity.
Roles and Responsibilities
You Take Ownership. You Deliver With Precision.
You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.
- Previous experience of 1-2 years in a Luxury Hotel environment in a similar role, is a plus.
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
- Previous Call Centre experience and knowledge of Genesys will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
- Impeccable communication skills, both verbal and written, with fluent, accent-neutral English required (proficiency in additional languages is a plus).
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- Exceptional organisational skills, and a passion for delivering u2018FIVE-Staru2019 Guest Experiences.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
- Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- 'FIVE-Styledu2019 Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Familiarity with Online Travel Agencies (OTAs) and other hotel-related systems is Advantageous.
- Ability to deliver Exceptional Guest Services by Embodying values such as Empathy and a Customer-Centric approach.
- Strong familiarity with the Dubai market is Highly Advantageous.
- Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- Targets an attainment of 85% or higher on mystery shopper evaluations.
- A hands-on attitude, fuelled by a u2018Can-Do!u2019 Spirit.
- Manages Communication through extranet platforms (Booking.com, Expedia, Trip.com, Airbnb) with a keen Eye for Detail and Efficiency, ensuring all messages are handled with Precision.
- Acts as the Initial Touch Point for Room Reservations within the Group,
- Makes proactive contact with Guests arriving within 24 hours to Confirm reservation and Special Requests, thereby enhancing their Sensational Experience.
- Delivers exceptional Service by responding Promptly and Positively to sales inquiries, adhering to FIVEu2019s World-Class Standards.
- Handles all Guest Communications across multiple channels (phone, email, WhatsApp, etc.) with a Commitment to respond within 24 hours, with u2018FIVE-Styledu2019 flair.
- Cultivates exceptional Guest Telephone Skills, Adeptly promoting the Hotel with every interaction.
- Addresses Guest queries, requests, and complaints regarding Reservations with utmost Courtesy and Efficiency, ensuring any Dissatisfaction is minimised and Promptly escalated to Supervisors when necessary.
- Employs sophisticated selling, up-selling, cross-selling, and negotiation techniques to Maximise Revenue, while staying true to FIVEu2019s visionary Standards of Service.
- Maintains a Comprehensive and Up-To-Date knowledge of FIVEu2019s rates, promotional offers, packages, and facilities, ensuring all Information provided is Accurate and Enticing.
- Conducts daily checks on Extranets, reviewing todayu2019s arrivals and yesterdayu2019s check-outs to maintain Flawless Operational Flow.
- Ensures Meticulous Accuracy in entering Reservation Details into FIVEu2019s property management system, reflecting our Commitment to Operational Excellence.
Desired Candidate Profile
- Previous experience of 1-2 years in a Luxury Hotel environment in a similar role, is a plus.
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
- Previous Call Centre experience and knowledge of Genesys will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
- Impeccable communication skills, both verbal and written, with fluent, accent-neutral English required (proficiency in additional languages is a plus).
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- Exceptional organisational skills, and a passion for delivering u2018FIVE-Staru2019 Guest Experiences.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
- Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- 'FIVE-Styledu2019 Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Familiarity with Online Travel Agencies (OTAs) and other hotel-related systems is Advantageous.
- Ability to deliver Exceptional Guest Services by Embodying values such as Empathy and a Customer-Centric approach.
- Strong familiarity with the Dubai market is Highly Advantageous.
- Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- Targets an attainment of 85% or higher on mystery shopper evaluations.
- A hands-on attitude, fuelled by a u2018Can-Do!u2019 Spirit.
- Manages Communication through extranet platforms (Booking.com, Expedia, Trip.com, Airbnb) with a keen Eye for Detail and Efficiency, ensuring all messages are handled with Precision.
- Acts as the Initial Touch Point for Room Reservations within the Group,
- Makes proactive contact with Guests arriving within 24 hours to Confirm reservation and Special Requests, thereby enhancing their Sensational Experience.
- Delivers exceptional Service by responding Promptly and Positively to sales inquiries, adhering to FIVEu2019s World-Class Standards.
- Handles all Guest Communications across multiple channels (phone, email, WhatsApp, etc.) with a Commitment to respond within 24 hours, with u2018FIVE-Styledu2019 flair.
- Cultivates exceptional Guest Telephone Skills, Adeptly promoting the Hotel with every interaction.
- Addresses Guest queries, requests, and complaints regarding Reservations with utmost Courtesy and Efficiency, ensuring any Dissatisfaction is minimised and Promptly escalated to Supervisors when necessary.
- Employs sophisticated selling, up-selling, cross-selling, and negotiation techniques to Maximise Revenue, while staying true to FIVEu2019s visionary Standards of Service.
- Maintains a Comprehensive and Up-To-Date knowledge of FIVEu2019s rates, promotional offers, packages, and facilities, ensuring all Information provided is Accurate and Enticing.
- Conducts daily checks on Extranets, reviewing todayu2019s arrivals and yesterdayu2019s check-outs to maintain Flawless Operational Flow.
- Ensures Meticulous Accuracy in entering Reservation Details into FIVEu2019s property management system, reflecting our Commitment to Operational Excellence.
- Performs a variety of daily Reservation and administrative tasks as assigned by the Supervisor or Manager, ensuring Seamless Operations and Guest satisfaction.
- Coordinates effectively with the Finance Team regarding refunds and credit checks, ensuring financial transactions are handled with Transparency and Integrity.
- Liaises with Front Office Teams to communicate Pertinent Guest information, including feedback, arrival times, and VIP arrangements, ensuring a Bespoke Guest experience.
- Participates actively in Training Programmes and Departmental Meetings as required, demonstrating a Commitment to Continuous Personal and Professional Development.
- Displays adaptability and flexibility to meet varying Work Demands, embodying a Dynamic and Responsive approach to all tasks.