Front Desk & Customer Relations Officer – Dubai

Job Description

We are seeking a vibrant, Arabic-speaking, professional, and organized Front Desk & Customer Relations Officer to join our team at a leading music institute in Dubai.

As the first point of contact, you will play a vital role in welcoming students and visitors, managing inquiries, following up with potential customers, and ensuring smooth daily administrative operations.

Key Responsibilities

• Front Desk & Reception: Welcome students, parents, and visitors with a warm and professional demeanor.
• Communication Management: Respond promptly and professionally to phone calls and WhatsApp inquiries.
• Customer Relations: Follow up on potential leads and customer inquiries, effectively converting them into course registrations.
• Scheduling & Coordination: Organize appointments and manage the daily scheduling of music lessons in coordination with teachers and students.
• Administrative Support: Handle data entry and perform daily administrative tasks using computer systems and office software.

Requirements

• Language Proficiency: Fluent in both Arabic and English, written and spoken.
• Interpersonal Skills: Excellent communication skills with a polite, tactful, and welcoming personality.
• Technical Skills: Proficient in using computers and Microsoft Office applications, especially Word and Excel.
• Organization: Highly organized with excellent time-management skills and the ability to multitask.
• Experience: Previous experience in customer service, reception, or front desk roles is preferred.
• Education: Bachelor’s degree is required.
• Experience Level: At least 1 year of relevant experience is required.

Compensation & Location

• Salary: AED 4,000 per month
• Location: Dubai, UAE
• Work Arrangement: On-site
• Relocation/Commute: Ability to reliably commute to Dubai or plan to relocate before starting work is required.

Languages

• Arabic: Required
• English: Required

Application Question

• Are you currently working in Dubai or able to relocate/commute to Dubai before starting the job?