Customer communication: Communicate with customers through phone, email or online chat to answer their questions and needs.

Problem solving: Solve customer problems quickly and effectively to ensure customer satisfaction.

Order processing: Assist customers in processing orders, returns and exchanges, and other related matters.

Complaint handling: Handle customer complaints, propose reasonable solutions and follow up on the results.

Record maintenance: Accurately record customer feedback and interaction information, and maintain a customer database.

Feedback collection: Collect customer opinions and suggestions to provide reference for the improvement of the company's products and services.

Support team: Cooperate with other departments (such as sales, technical support, etc.) to ensure that customer needs are fully met.

Skills

Work experience: Experience in customer service or related fields is preferred.

Communication skills: Excellent oral and written communication skills, good listening and expression.

Problem-solving skills: Excellent problem-solving and conflict management skills.

Customer orientation: Love customer service work and have a customer-oriented service awareness.

Skill requirements:

Proficient in office software and customer relationship management (CRM) systems.

Ability to multitask in a fast-paced environment.

Language skills: If it is an international company, English or other language skills may be required.