Responsibilities:

• Interpret, understand business drivers as stated in business cases or change requests - conceptualize into viable solutions.
• As domain consultant, work closely with customers (business users, stakeholders) to extract requirement details, apply subject matter knowledge and domain experience to suggest better practices, convert requirement details to specifications.  
• Partner with business analyst to convert specifications into a design and help build a fully configured, tested and deployable solution; own, engage, and support end to end application change delivery; resolve bugs, defects and issues.
• Function as a subject matter expert; develop solution architect talent.
• Assist ITBPs and ITSMs in effort, cost or value estimates for business cases or change requests; participate in business need discovery sessions, technology assessment, vendor presentations or other initiatives
• Prepare accurate documentation of requirements, specifications, test cases or other areas where documentation is key
• Identify and recommend business process changes and better practices – saving time, cost or effort; convert to solution
• Be a scrum master, solutions architect, QA engineer, trainer, or change delivery manager as needed; demonstrate agile, lean, continuous improvement practices throughout work method; develop capabilities within domains of interest
• Partner internally (IT) with ITBP, ITSM and PMO to ensure change delivery meets or exceeds customer satisfaction
• Partner externally (customer) with stakeholders at various tiers to discuss requirements, present solutions, evangelize better practices, time management, train users, set and manage delivery expectations
• Partner externally (vendor) with stakeholders at various tiers to discuss requirements, collaborate in solution delivery, manage and report performance, ensure methodology compliance
• Meet KPI targets; support domain leader as backup; actively mentor team
• Discuss or present key subjects in user group sessions; support ITBPs and ITSMs on user adoption as needed Develop and manage productivity of a team of 1-8 business consultants.

Skills

Experience:

• >4 years as a solution architect with experience in BY Warehouse Management , Transport Management , Supply chain domains
• >4 years of configuration, support or extension experience in any of the leading ERP, SCM, Ecommerce, CRM packages
• >4 years of experience in implementing/deploying leading package software from BY.
• >4 years of experience in developing process and data models, value stream maps, problem statements, solution maps, for requirement gathering workshops, agile delivery, etc.

Experience in the Retail/eCommerce industry; keen appreciation of digital enterprise characteristics

Additional requirements:

• Bachelor’s degree from a reputed school of learning; Master degree preferred
• Certified in one or more IT disciplines: Business Analysis, Value Analysis, Service Lifecycle or Management (ITIL), Project Management, TOGAF, Agile Methodology, Lean IT, Six Sigma, Data Science, CSCP, CPIM, etc.
• Certified in one or more technology or application platforms: Microsoft, Oracle, SAP, Magento, IBM, BY, Manhattan, etc
• Certified in one or more middleware/integration platforms
• Certified in Retail industry processes
• Willing to travel to other places as and when needed and this role will be based in Dubai