Job Description:

As an Operations Executive, you will be responsible for ensuring the smooth and efficient operation of our holiday homes portfolio. Your role will involve managing day-to-day services, coordinating, and maintaining the highest quality of service to ensure guest satisfaction. You will play a key role in maintaining operational excellence and maximizing the performance of our properties.

Key Responsibilities:

• Operational Management: Oversee all operational activities, including property maintenance, housekeeping, and guest services, ensuring they are executed to the highest standards.
• Quality Control: Conduct regular inspections of properties to ensure they meet company standards and guest expectations. Address any issues promptly to maintain quality and safety.
• Guest Experience: Manage guest communications, including check-ins and check-outs, and provide support during their stay to ensure a seamless and enjoyable experience.
• Vendor Coordination: Liaise with external vendors and service providers, such as cleaners, maintenance teams, and security, to ensure timely and effective service delivery.
• Logistics and Inventory Management: Manage inventory levels for supplies, linens, and guest amenities, ensuring all properties are well-stocked and prepared for guest arrivals.
• Reporting and Documentation: Maintain accurate records of operations, including maintenance logs, guest feedback, and financial transactions. Prepare regular reports for management review.
• Compliance: Ensure all properties comply with local regulations and company policies, including health and safety standards.
• Driving Duties: Utilize your own vehicle to travel between properties as needed for inspections, guest services, and other operational tasks. Maintain an organized schedule to manage multiple properties efficiently.

Skills

• Experience: we will provide training, you have to provide the passion!
• Skills: Strong organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment. Excellent communication and problem-solving abilities.
• Driving License: Valid driving license with access to your own vehicle is required.
• Attention to Detail: A keen eye for detail to ensure properties are always presented at their best and guest expectations are consistently met.