The MENA Procurement Operations Manager is responsible to:

• Implement overall procurement operations strategy at MENA level (including harmonized procurement policies, processes and systems and establishment of centralized procurement operations organization) that enable sourcing and procurement excellence,
• Optimize and reduce cost of transactional activities and drive compliance (awareness, and training) with applicable laws and regulation, procurement policies, risk management programs and against applicable financial controls.
• Support development of procurement analytics to provide visibility on procurement KPI’s and drive improvement year on year.
• Support building and lead a highly efficient Procurement Operation teams in MENA region
• Develop and implement, procurement trainings and change management programs to support overall procurement transformation, evolution and compliance in MENA.
• Supports Source to Pay activities, process, tool design for Procurement, works with all related Entities, Regions and functions in MENA
• Evaluate how system changes impact MENA P2P processes, provide recommendations for operational improvements, and help MENA stakeholders manage change.
• Build awareness of P2P’s systems & tools and policies & procedures across Hikma MENA community to ensure optimal sourcing and procurement activity
• Measure and report the ongoing usage of Hikma’s procurement systems in MENA; uncover root causes for the use of manual methods and provide corrective action plans.
• Act as SME (subject matter expert) on the P2P process and technology across MENA. Ensure S2P system adoption.
• Train procurement personnel on systems changes, upgrades and functionality
• Assist in the development and implementation of procurement knowledge management and P2P technology training programs, serve as a subject matter expert on procurement systems for Hikma’s Procurement Organization and internal customers.
• Support MENA supplier performance management and risk program(s) to monitor progress against defined SLA's and contractual commitments.
• Support the creation of supplier scorecards to measure and track supplier performance
• Regularly analyse tactical buy activities and provide quantitative and qualitative feedback to Category Managers on recurring tactical buys and opportunities for standardization and automation
• Support catalogue creation by facilitating the interaction between Suppliers and Category managers
• Create, maintain, and evolve Procurement Operations KPIs and reporting across all regions.
• Support in vendor master data maintenance and enrichment.
• Support in Procurement audit activities across the MENA.
• Support in monitoring Ivalua integration statuses and resolving technical issues.
• Regular review of Ivalua user licenses.
• Support the adoption of the sourcing module of the S2C Ivalua system. Work with category managers to support sourcing activities.

Description

Performance Indicators

Strategy

• Owns implementation of Procurement Operations strategy and system roadmap at MENA level.

• Procurement operations strategy established and validated

Policies & Procedures

• Participates in the development and implementation of MENA procurement policies, processes and procedures to ensure all relevant procedural/legislative requirements are fulfilled.

• Recognized participation in and impact on formulation of policies, processes and procedures.

Budget

• participate to the development of MENA Procurement operations budget and monitors financial performance versus the budget to ensure alignment.

• Financial variance versus budget.

People Development

• Manages the effective achievement of objectives by setting individual targets, developing and motivating staff to maximize subordinate performance.
• Supervises the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.
• Recommending training needs of subordinates and evaluating the outcomes of training courses in coordination with the concerned human resources personnel.

• Individual targets and training development requirements are achieved.

Day to day operations

• Follows all relevant procurement policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.

• Adherence to policies, processes and procedures.

Job Related (Specific Accountabilities)

• Leads and manages the MENA procurement operations teams, creating efficient and harmonized structure
• Drive and increase usage of P2P tools for Direct and Indirect categories in MENA
• Works closely with Procurement Leadership team’s to help optimize supplier productivity, transaction efficiency, and compliance.
• Drive continuous efficiency and effectiveness of Procurement Operations department while ensuring full compliance, business continuity at all time and customer satisfaction.
• Liaise with Finance, Legal, IT, and other stakeholder departments as necessary to ensure process is delivering upon current and future compliance and customer expectations.
• Increase PO compliance by providing education and training programs to procurement and user community in Procurement systems, processes, and compliance.
• Support development of the requisition to purchase order process in order to deliver quality data for strategic sourcing as well as for other functions.

• Well established and harmonized structure
• Reduction in transactional cost
• Compliance and material availability
• Clear communication across departments
• Trained employees on creating PRs
• Serving internal customers in a timely manner

QUALIFICATIONS

•  Master’s degree preferred; in fields such as business administration, finance, law or a scientific or technical field.

EXPERIENCE

• 2-5+ years of Procurement experience. Strong analytical and personal skills

SKILLS

• Computer
• Process mapping
• Business analyses
• Customer oriented

BEHAVIOURAL COMPETENCIES

• Customer focus – level 2
• Change innovation – level 2
• Communication and influencing – level 2
• Collaboration and teamwork – level 2
• Problem solving – level 2

FUNCTIONAL COMPETENCIES

• Data analysis – level 2
• Policies, procedures and Methods – level 2
• Functional business processes – level 2
• Systems and processes – level 2
• Business performance management – level 2