• Review client purchase orders, prepare and send official order acknowledgment to client
• Communicate with client on order status updates as and when required
• Prepare and send shipping documents in compliance with existing legal/statutory & client requirements, including but not limited to Commercial invoice, Packing List, Certificate of Origin & Delivery Advice
• Coordinate with stores, operations and other relevant departments for timely collection of completed orders by client or client-designated clearing agents
• Liaise with Purchase and Stores to compile, record & maintain Bill of Entry documents & details as required for shipping documents and Dubai Customs procedures
• Update Quote Order Analysis data base regularly to be used in management reporting
• Record and maintain sales department related files, both digital & physical
• Process Mirsal acknowledgment in Dubai Trade portal as needed
• Take client phone calls – new or existing - whenever required and co-ordinate with sales manager/operations for effective resolution of client queries.
• Prepare and issue JAFZA gate passes for customers and other guests for meetings/work using PCFC website
• Other sales department tasks as and when required and instructed by Sales Manager

Skills

• Bachelor’s degree/diploma equivalent
• Proven experience of at least 2 years in sales co-ordination, logistics, customer service or related roles 
• Excellent organizational and multitasking skills
• Strong communication skills, both written and verbal (English)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Attention to detail and problem-solving abilities
• Proactive and resourceful
• Ability to handle multiple tasks and prioritize effectively
• Strong customer service orientation
• Collaborative and team-oriented mindset