Job Summary:

The Travel Agent is responsible for designing, promoting, and selling tourism packages and deals to clients. This includes coordinating travel arrangements, booking accommodations, organizing activities, and providing detailed itineraries. The role requires strong customer service skills, a deep knowledge of destinations, and the ability to tailor packages to meet the needs and interests of different types of tourists.

Key Responsibilities:

Tourism Package Creation:

• Design and create customized tourism packages that include transportation, accommodation, activities, and other services.
• Research and stay updated on popular destinations, tourist attractions, and travel trends to create appealing packages.
• Develop special deals and promotions based on market demand and seasonality.

Client Consultation:

• Consult with clients to understand their travel preferences, budget, and specific needs.
• Offer expert advice on destinations, travel options, and package features.
• Customize travel packages to meet individual client requirements.

Booking & Reservations:

• Coordinate and book all aspects of the travel package, including flights, hotels, car rentals, tours, and excursions.
• Handle booking confirmations and provide clients with detailed itineraries.
• Ensure all bookings are made in compliance with the client’s specifications and preferences.

Customer Service:

• Provide exceptional customer service before, during, and after the trip.
• Address any client queries, concerns, or issues promptly and effectively.
• Assist clients with travel documents, such as visas and insurance, if needed.

Supplier Relations:

• Build and maintain relationships with airlines, hotels, tour operators, and other travel service providers.
• Negotiate rates and terms with suppliers to ensure competitive pricing and quality service.
• Stay updated on supplier offerings and new products in the market.

Skills

Qualifications:

• Bachelor’s degree in Travel & Tourism, Hospitality Management, or a related field.
• Proven experience as a Travel Agent or in a similar role.
• Extensive knowledge of travel destinations, tourism trends, and travel products.
• Proficiency in using travel booking software and online reservation systems.
• Strong sales and customer service skills.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and a commitment to providing high-quality service.
• Ability to work under pressure and handle multiple bookings simultaneously.
• Creative problem-solving skills and a proactive approach to meeting client needs.