As the IT Support Engineer, you will be pivotal in maintaining and enhancing the client's IT infrastructure. Your role will involve researching, installing, modifying and performing minor repairs on hardware and software systems, ensuring that all technical processes run smoothly and efficiently.

Client Details

Our client is a prominent portfolio company of a respected family office, dedicated to investing in high-potential technology startups and innovation projects.

Description
Perform installations, modifications and repairs of computer hardware and software systems

Address and troubleshoot staff-generated L1 technical issues and process problems

Regularly test and optimise system functionality, including conducting ad-hoc benchmarking requests and making recommendations to improve performance and efficiency

Assist with network design, software installation and ensure compatibility with existing systems

Consult with users on their IT needs, place orders and train/demo them on new software using relevant methods

Document updates, inventory and stay up to date with the latest technological advancements through workshops and professional societies


Profile
Bachelor's degree in information technology (or similar) with CISSP, ITIL, AWS or MCSE style qualifications highly preferred

A minimum of 5 years experience as an IT Support Engineer ideally with apple products, covering network/systems security, access controls and general IT support with mid-to-large size organisations

Exceptional communication and interpersonal skills, supporting staff in a calm and diplomatic manner

A technology savvy individual with an inquisitive mindset, a self-learner and always actively seeking opportunities to try and test innovative developments in the industry

Ability to thrive in a high-pressure environment, responding to requests and issues at pace


Job Offer
Attractive, tax-free salary

Significant exposure to senior leaders and a diverse range of cutting-edge technology projects

Skills

Communication Skills
Network security
Systems security
Access controls
L1 tech support