Join our team as an IT Support engineer, where you'll be the IT superhero for our clients. You'll be the first line of defence when technical issues arise, providing top tier support and ensuring smooth operations. This role requires a strong technical background combined with exceptional customer service skills, offering a unique opportunity to work in a client facing position with greater technical depth compared to similar roles in other organizations. Speaking Russian language is a must.
Key Responsibilities:
- Deliver white glove technical support to clients via phone, email, and remote access.
- Manage and support client workstations, printers, and peripheral devices.
- Maintain proactive and clear communication with clients and colleagues.
- Accurately log all work and time in the ticketing system.
- Efficiently manage the ticket queue, ensuring timely updates and resolutions.
- Troubleshoot and document client issues, from identification through to resolution.
- Handle multiple tasks simultaneously while maintaining a high standard of work.
- Collaborate on improving operational processes and overall efficiency.
- Take ownership of issues, escalate when necessary, and ensure follow through.
- Achieve both individual and team KPI targets.
Job Types: Full-time, Permanent
Pay: AED16,000.00 - AED18,000.00 per month
Skills
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- IT support: 5 years (Preferred)
Language: