Position Summary: The Night Auditor is responsible for managing the hotel's front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process for guests. This role combines front desk duties with accounting responsibilities, including the reconciliation of daily financial transactions.

Key Responsibilities:

Front Desk Operations:

• Greet and assist guests with check-in and check-out procedures.
• Address guest inquiries and resolve any issues or concerns.
• Provide information about hotel services and local attractions.

Financial Management:

• Conduct nightly audits of financial transactions and guest accounts.
• Prepare and reconcile daily financial reports, including revenue and expenses.
• Ensure all cash, credit card, and other transactions are accurately recorded.

System Maintenance:

• Update and maintain guest information in the hotel management system.
• Prepare reports for management on occupancy rates, revenue, and other key metrics.

Communication:

• Communicate effectively with the management team regarding any issues or discrepancies.
• Assist with the training of new staff members as required.

Qualifications:

• High school diploma or equivalent; additional education in hospitality or finance is a plus.
• Previous experience in hotel front desk or accounting roles preferred.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong attention to detail and excellent organizational skills.
• Exceptional customer service and communication abilities.
• Ability to work independently and handle multiple tasks effectively.

Working Conditions:

• Night shift hours, including weekends and holidays.
• May require standing for extended periods and handling light lifting.

Skills

1. Attention to Detail: Ability to accurately review financial transactions and guest accounts.
2. Customer Service: Strong interpersonal skills to effectively assist guests and address their needs.
3. Accounting Proficiency: Knowledge of basic accounting principles and experience with financial reporting.
4. Technical Skills: Proficiency in hotel management software and Microsoft Office applications.
5. Problem-Solving: Ability to quickly resolve guest issues and discrepancies.
6. Time Management: Strong organizational skills to handle multiple tasks efficiently during the night shift.
7. Communication: Excellent verbal and written communication skills to interact with guests and staff.
8. Adaptability: Flexibility to work in a dynamic environment and respond to changing priorities.
9. Teamwork: Ability to collaborate with other staff members, even during quiet hours.
10. Confidentiality: Understanding of the importance of maintaining guest privacy and security.