At Clover Services, Ltd., we excel in connecting businesses with the right talent to drive growth and innovation. With a proven track record of successful placements, we help leading companies build high-performing teams. Whether you need candidates with prestigious qualifications or those with unconventional experience, we ensure a perfect fit for your business needs and culture.

We are seeking a meticulous and experienced CRM Manager for a prominent international brokerage company expanding into Dubai. This is a unique opportunity to contribute to the growth and success of a leading firm in the dynamic Middle Eastern financial hub. In this role, you will design and manage customer relationship strategies, enhance departmental data processes, and nurture client relationships.

Responsibilities:

•Develop and implement advanced CRM strategies to retain and expand the customer base.

•Manage the CRM system, including its implementation, maintenance, and upgrades to improve operational efficiency.

•Analyze customer data and generate business insights to support strategic decision-making.

•Collaborate with sales and marketing teams to ensure a seamless and consistent customer experience.

•Develop and monitor key performance indicators (KPIs) for customer relationship management.

Qualifications:

•At least 2 years of experience in CRM management, preferably within the financial industry.

•Proven experience in leading CRM implementation projects and driving process improvements.

•Excellent verbal and written communication skills in English; knowledge of Hindi is a significant advantage.

•Deep understanding of leading CRM technologies and trends in customer relationship management.

•High analytical ability and experience in interpreting complex data.

•Relevant academic degree is an advantage.

Who is the client?

An international brokerage firm offering clients investment opportunities across various assets, including forex, stocks, indices, commodities, and cryptocurrencies. Their mission is to provide

a high-quality and innovative trading platform, along with comprehensive educational resources for all levels of expertise.

What sets them apart?

•Cutting-edge technology

•World-class financial expertise

•Strict regulatory compliance

•VIP customer service

Job Details:

•Location: Golden Capital, Business Bay, Dubai Towers

•Working hours: 09:00–19:00, Full-time, On-site

Benefits:

•Competitive salary package (base + performance commissions)

•Professional growth and development opportunities

•A family-like and dynamic work environment

•Unique employee welfare programs

•Opportunity to be part of a global team and grow with the company

Join us on this exciting adventure and shape the future of financial trading in Dubai!

Please, attach your resume in English!

Skills

CRM management

Analytical skills

Eye-for-detail

Being adaptive

Ability to work in a faced-paced environment