UAE

Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Keep records of customer interactions, process customer accounts and file documents.
Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
Identify practical challenges in a project to rectify the issues for final delivery.

Skills

Proven customer support experience.
Adept in using customer relationship management software to offer the best client services.
Proficient in answering phone calls with professional etiquette and a friendly tone.
Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
Ability to multi-task, prioritize, and manage time effectively.
Well-versed in handling digital tools and modern computer hardware.

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