• Understand the demand of consumers to provide timely service and solutions.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Interact with the senior management to understand updated organizational policies and new products.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Commendable presentation skills to convey important points to the audience effectively.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.