The work of an IT sales professional falls into :

pre-sales - giving detailed information about technical specifications and the ways in which they could meet a customer's needs

sales - negotiating a commercial agreement to the benefit of both the customer and supplier

post-sales (or after-sales) - getting the feedback of hardware and software supplied

Skills

Responsibilities

As an IT sales professional, you'll need to:

- speak to customers, either face to face or over the phone

- gain an understanding of customers' specific business needs and apply product knowledge to meet them

- ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them

- carry out cold-calling in order to create interest in products and services, generate new business leads and arrange meetings

- identify and develop new business through networking and follow-up courtesy calls

- prepare and deliver presentations and demonstrations of software to customers

- market and promote a portfolio of products by writing and designing sales literature and attending industry events

- maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals

- develop effective sales plans using sales methodology

- provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale

- advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing or other specialist areas

- meet sales targets set by managers and contribute to team targets

- network with existing customers in order to maintain links and promote additional products and upgrades

- handle hardware or software problems and faults, referring on to specialist technical colleagues where appropriate

- respond to tender documents, proposals, reports and supporting literature

- manage workload in order to organise and prioritise daily and weekly goals

- contribute to team or progress meetings to update and inform colleagues.

- English and Hindi fluency