What you will do:

• Lead Generation and Customer Acquisition: Continuously identify and qualify high value leads for ICT products and services, targeting key enterprise accounts. Maintain a minimum of [number] qualified leads per quarter, contributing directly to the sales pipeline and ensuring
• consistent business growth.
• Relationship Management: Develop and manage strategic relationships with high-value clients across sectors like 
• telecom, government, and retail. Regularly engage with clients to review solutions, ensuring a minimum customer retention rate of 85% and consistently high customer satisfaction scores.
• Solution Tailoring and Presentation: Assess client requirements and demonstrate how our ICT products and services provide valuable solutions, clearly articulating their features, benefits, and competitive advantages.
• Proposal and Contract Management: Efficiently prepare and deliver proposals, quotes, and contracts. Skillfully negotiate terms to close deals while ensuring alignment with client expectations and company standards.
• Sales Execution and Follow-Up: Actively follow up with clients to close sales promptly and manage the timely delivery and installation of ICT products and services.
• Customer Support and Issue Resolution: Provide comprehensive after-sales support, promptly addressing client issues or complaints to ensure satisfaction and service excellence.
• Performance Monitoring and Reporting: Regularly track and report sales metrics, including lead conversion, customer acquisition costs, and account profitability, with a focus on refining sales strategies to meet quarterly and annual sales targets.
• Collaboration and Coordination: Work closely with procurement, marketing, and finance internal teams to enhance sales operations and achieve seamless execution.
• Professional Development and Industry Engagement: To maintain a competitive edge and stay abreast of the latest developments and innovations in the ICT industry by participating in relevant events and training.

Skills

Required skills to be successful: 

Behavioural Competencies:

• Relationship-building.
• Solution selling.
• Communication.
• Leadership.
• Customer engagement

What Equips you for the role: 

Minimum Qualifications and Knowledge:

• Bachelor's degree in computer science, engineering, business, or related field.
• Minimum Experience: 10 plus years of experience

Job-Specific Skills:

• Proven experience as an ICT sales account manager or in a similar role in the ICT industry/ enterprise technology.
• Arabic is a plus.
• Strong knowledge of ICT products and services, such as hardware, software, cloud, network, security, and telecommunications.
• Excellent communication, presentation, and negotiation skills.
• Ability to build rapport and trust with clients and influence their decision-making.
• Customer-oriented, with a passion for delivering high-quality solutions and service.
• Self-motivated, with a results-driven and problem-solving attitude.
• Team player with good collaboration and coordination skills.
• Proficient in Microsoft Office, CRM software, and other relevant tools.
• Willingness to travel and work flexible hours.